My prime interest is to help any company bring structure and foundation to a team which builds success and profitability for all
Steven Spratley
Sales/Customer ServiceHR
Brooklyn,NY
Summary
Dear Hiring Manager, I am writing to express my strong interest in the Customer ServiceHR position. With over 10 years of experience in the Customer ServiceHR field, notably at Window Dreams, I am enthusiastic about the opportunity to bring my expertise to your team. During my tenure at Window Dreams, I developed key skills that significantly enhanced the customer service delivery, including advanced communication skills, adept problem-solving, and thorough product knowledge. These skills, combined with my ability to lead and motivate teams, have prepared me well to contribute effectively to your organization. I am recognized as a leader who is self-motivated and an excellent problem-solver. These strengths, coupled with my hands-on experience, make me a strong candidate for this position. I am very excited about the possibility of working with your team and am eager to bring my background in customer service and HR to your company. Please feel free to contact me at your earliest convenience to discuss how my experience and skills can benefit your organization. Thank you for considering my application. Steven Spratley
Overview
39
39
years of professional experience
Work History
Owner/Operator
Window Dreams
04.1987 - 12.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Education
Associate of Science - Business Administration And Management
09.1988
Skills
Scheduling proficiency Customer support and sales consultancy Inventory management and delivery invoicing
Interests
Timeline
Owner/Operator - Window Dreams
04.1987 - 12.2025
University of Staten Island - Associate of Science, Business Administration And Management