STEVEN STALP II
Colorado Springs
Summary
Innovative leader with track record of success in driving customer satisfaction, employee engagement, and operational efficiency. Skilled in training, motivating, and managing staff, while providing exceptional customer service. Adept at problem-solving, multitasking, and creatively resolving customer and staff issues.
Overview
4
4
years of professional experience
Work History
Administrator
Todd Mueller Autographs
01.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Barista Shift Supervisor
Dutch Bros
04.2021 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Server
Top Golf
05.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Business In Finance -
Purdue Global
Indianapolis, Indiana06-2026
High School Diploma -
Pine Creek High School
Colorado Springs, CO05.2021
Skills
- Efficient Service
- Attention to Detail
- Verbal and Written Communication
- Logical Reasoning
- Money handling
- Customer service
Timeline
Administrator
Todd Mueller Autographs
01.2024 - Current
Server
Top Golf
05.2021 - 02.2022
Barista Shift Supervisor
Dutch Bros
04.2021 - Current
Business In Finance -
Purdue Global
High School Diploma -
Pine Creek High School
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