Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Steven Stamper

Barbourville,KY

Summary

Dynamic and results-driven professional with a proven track record at Fastenal, excelling in warehouse operations and team leadership. Recognized for enhancing customer satisfaction through meticulous order fulfillment and effective issue resolution. Committed to safety and efficiency, with strong attention to detail and a flexible schedule to meet demanding production goals.

Experienced with inventory management, order fulfillment, and warehouse operations. Utilizes organizational skills and attention to detail to ensure timely and accurate deliveries. Knowledge of collaborative teamwork and adaptability to meet dynamic business needs.

Knowledgeable manager with background in streamlining warehouse operations and ensuring efficient order fulfillment. Successfully executed inventory management and order processing, contributing to improved workflow and customer satisfaction. Demonstrated strong organizational skills and attention to detail, ensuring accurate and timely deliveries.

Talented in product lifecycle monitoring and identifying areas of decline and potential growth. Skilled in forecasting product demand and comparing data to purchase requests. Expertise in saftey to facilitate product sales and outperform competitors.

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Fastenal
07.2024 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Followed safety protocols to minimize workplace accidents.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Safely and securely loaded items to prevent damage during transport.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Loader/Wrapper

Walmart
08.2015 - Current
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
  • Followed all safety and security protocols to minimize risk of injury.
  • Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
  • Collaborated with team members, resulting in increased productivity and timely deliveries.
  • Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
  • Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
  • Collaborated with team members to maintain efficient workflow.
  • Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained clean, orderly work environment free of hazards.

Telecommunicator

Knox County Kentucky 911 Center
03.2005 - 08.2015
  • Performed telecommunication and networking business evaluations.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Performed day-to-day monitoring, management, administration and support of alarm systems.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Coordinated installation of new users and relocations of existing users.
  • Maintained documentation for telecommunication systems, equipment inventory and floor plans.
  • Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Analyzed and interpreted complex data from multiple sources.
  • Contributed to an organized and efficient work environment by maintaining accurate shift logs and promptly addressing any discrepancies.
  • Managed radio communications between dispatch center and responding units during major incidents or events.
  • Demonstrated empathy and professionalism when dealing with distressed callers, guiding them through potentially life-saving actions until help arrived.
  • Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
  • Contributed to public safety by swiftly managing non-emergency calls, freeing up resources for critical situations.
  • Ensured compliance with departmental policies and procedures while managing sensitive information on each call.
  • Assisted in the training of new telecommunicators, sharing expertise on best practices for successful call management and dispatching procedures.
  • Collaborated with team members to develop strategies for improving overall telecommunicator performance, resulting in increased response effectiveness.
  • Handled specialized communication systems such as TTY/TDD devices for assisting hearing-impaired callers, ensuring equal access to emergency services.
  • Attended regular training sessions to stay current with the latest technologies used in emergency telecommunications systems.
  • Streamlined communication between departments, ensuring efficient coordination during emergencies.
  • Assisted first responders in locating incident scenes through accurate and timely relay of information.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Production Manager

Northern Contours
05.2004 - 08.2015
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Estimated labor requirements to support anticipated workload.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
  • Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
  • Optimized supply chain logistics, ensuring timely delivery of raw materials and finished goods.
  • Implemented safety protocols that drastically reduced workplace accidents and ensured compliance with regulations.

Education

High School Diploma -

Knox Central High School
Barbourville, KY

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Product packaging
  • Team leadership
  • Flexible schedule
  • Issue resolution
  • Excellent communication
  • Work prioritization
  • Warehouse operations
  • Warehouse safety
  • Schedule coordination

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proficiently supervised 5 production lines, oversaw materials inspection, scheduled production and conducted weekly physical inventories.
  • Earned 150 hour state Firefighter certification.
  • Graduated 6 week 911 telecommunication course, while receiving the leadership award.

Certification

  • Certified 911 Telecomunicator
  • 150 hour KY Firefighter
  • CPR
  • Swift water rescue

Timeline

Fulfillment Associate

Fastenal
07.2024 - Current

Loader/Wrapper

Walmart
08.2015 - Current

Telecommunicator

Knox County Kentucky 911 Center
03.2005 - 08.2015

Production Manager

Northern Contours
05.2004 - 08.2015

High School Diploma -

Knox Central High School

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Steven Stamper