Steven Tacto
Summary
I’m a student at San Diego State University majoring in Hospitality and Tourism Management with an emphasis in Hotel Management, as well as mild interest in theme park operations and management. Professionally, I serve as a Recreation Experience Expert at the Gaylord Pacific, as 'we bring people together in an extraordinary way' and create memorable experiences for guests. I want to learn all there is to know, whether it is for my academics, my work, or everything in between.
Overview
1
1
year of professional experience
Work History
Recreation Experience Expert
Gaylord Pacific
Chula Vista
04.2026 - Current
- Resolved guest complaints promptly to ensure positive experiences during stays.
- Hosted engaging activities for guests of all ages to boost enjoyment and participation.
- Welcomed guests upon check-in at the water park facility.
- Cleaned and arranged cabanas and premium seating to provide luxury amenities for guests.
Ride Operator
SeaWorld San Diego
San Diego, CA
07.2025 - 07.2026
- Monitor and enforce safety regulations, including height restrictions and appropriate seating arrangements, to maintain a secure environment for guests
- Provide exceptional customer service by assisting guests with ride safety and ensuring a fun and safe experience as visitors 'Ride the ray, and feel the rush on Manta'
- Handled guest concerns and resolved issues efficiently, maintaining a positive atmosphere even in stressful situations
Vice President
SCREAM
San Diego, CA
05.2025 - 05.2026
- Co-led and facilitated weekly board and general meetings to drive strategic planning and execution of club activities
- Planned and organized club trips, including annual IAAPA Expo trip to Orlando, managing logistical details for seamless execution
- Collaborated with colleagues to ensure open communication, delegate tasks, and resolve issues promptly
Education
Bachelor of Arts - Hospitality and Tourism Management
San Diego State University
05-2027
High School Diploma -
Sweetwater High School
National City06-2021
Skills
- Time Management
- Safety compliance
- Teamwork
- Flexibility
- Customer service
- Decision-making
References
Justin Tyler "JT" Flores
- JustinTyler.Flores@gaylordhotels.com
Samuel Kuns
- Samuel.Kuns@seaworld.com
Timeline
Recreation Experience Expert
Gaylord Pacific
04.2026 - Current
Ride Operator
SeaWorld San Diego
07.2025 - 07.2026
Vice President
SCREAM
05.2025 - 05.2026
Bachelor of Arts - Hospitality and Tourism Management
San Diego State University
High School Diploma -
Sweetwater High School