Dedicated professional with a strong background in customer service and team collaboration. Adept at enhancing guest experiences and training team members to uphold service standards.
Overview
1
1
year of professional experience
Work History
Recreation Experience Expert
JW Marriott
Scottsdale, Arizona
03.2025 - Current
Collaborated with team members to enhance overall guest experience.
Monitored guest feedback and relayed information to management team.
Implemented hotel policies while maintaining a welcoming atmosphere for guests.
Trained new staff on customer service protocols and hotel procedures.
Provided guidance and advice on customer feedback, complaints, and inquiries.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Team Member
Slim Chickens
Glendale, Arizona
10.2024 - 02.2025
Assisted in inventory management, ensuring stock levels met demand without excess.
Collaborated with team members to achieve project milestones within set deadlines.
Maintained positive working relationship with fellow staff and management.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Evaluated needs of departments and delegated tasks to optimize overall production.
Team Member
Taco Bell
Glendale, Arizona
08.2024 - 10.2024
Assisted team members with daily tasks and operations.
Maintained cleanliness and organization in work areas.
Followed safety protocols while handling equipment and tools.
Delivered excellent customer service to enhance guest experiences.
Participated in training sessions to learn new skills and procedures.
Stocked supplies and ensured inventory was well-maintained.
Communicated effectively with team members for smooth operations.
Maintained a clean and organized work area throughout shift.
Operated cash registers to process payments from customers.
Worked hard to learn required tasks quickly to maximize performance.