Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Christian Leyva Zaceta

Kissimmee,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry for the past 5 years. Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain guest satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Recreation Experience Expert

Orlando World Center Marriott
11.2022 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.

Lifeguard

Orlando World Center Marriott
03.2022 - Current
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Recorded daily activity logs and incident reports for tracking purposes.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Trained new lifeguards on safety procedures and protocol.

Sales Representative Team Leader

Boost Mobile Store
12.2020 - 01.2022
  • Contributed to event marketing, sales and brand promotion.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.

Front Desk Agent

Vacation Village At Parkway Resort
03.2018 - 09.2020
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Enforced policies and procedures to increase efficiency.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

High School Diploma -

Osceola High School
Kissimmee, FL
05.2020

Skills

  • Customer Experience
  • Customer Interaction
  • Conflict Resolution
  • Bilingual
  • Full Safety Compliance
  • First Aid
  • Critical Thinking
  • CPR Certified
  • Staff Training

Certification

License Lifeguard

Certified Laser Safety Officer

Languages

Spanish
Native or Bilingual

References


MICHAEL DEL PRADO| Omni Resorts

Director of Recreation

(518) 419-7264 1mikedp@gmail.com


MICHAEL HUNTER| The Westin Kierland Resort & Spa

Director of Resort Experience

(252) 675-8412 michael.a.hunter@marriott.com


JOSHUA CAMARILLO| Orlando World Center Marriott

Senior Recreation Manager

(407) 361-3550 joshua.camarillo@marriott.com


FRANKIE GIANCARLO| Orlando World Center Marriott

Director of Recreation

(407) 947- 7317 frankie.giancarlo@marriott.com

Timeline

Recreation Experience Expert

Orlando World Center Marriott
11.2022 - Current

Lifeguard

Orlando World Center Marriott
03.2022 - Current

Sales Representative Team Leader

Boost Mobile Store
12.2020 - 01.2022

Front Desk Agent

Vacation Village At Parkway Resort
03.2018 - 09.2020

High School Diploma -

Osceola High School

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Christian Leyva Zaceta