Steven Terrell
Bellmawr,NJ
Summary
In progress: Comptia Sec+ certification with Cyberkraft scheduled for completion within Q1 2025.
Experienced supervisor with a strong background in management and policy enforcement. Skilled in leading mid-size teams and overseeing various operations, including team building, coaching, process improvement, toll collections, customer service, and maintenance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sergeant Plaza Supervisor
New Jersey Turnpike Authority
01.2004 - Current
- Enforcement of Turnpike personnel policies and the current agreement with the Authority and the Union
- Preparation and completion of all reports to include the daily log, employee job injury report, report of an incident and/ or damage to Turnpike property, employee absentee reports, collector lane schedules, terminal performance reports, toll receipt records and all reports completed by toll collectors
- Maintenance of security in accounting for and depositing of all money and ticket bags for the interchange(s)
- Instructing collectors in the discharge of their duties; to intercede in patron/collector disputes and large money error reports with collectors
- Coordinate and maintain individual tour funds supplied to the collectors to operate an exit lane in such a manner that the contents of the tour fund is adequate to meet the needs of the collector for the entire tour of duty
- Adjusting systems for maintaining the work environment of the interchange(s) in such a manner that will best serve both the Turnpike personnel and the general public
- Seeing to the repair of all toll collection equipment to include toll terminals and automatic ticket issuing machines
- Monitor the overall performance of the computerized toll collection system at the interchange and report any unusual occurrences
- Maintain the sanitary conditions of the interchange(s) by coordination with utility personnel and supervisors
- Maintain the overall security of the interchange(s) to ensure the safety of all personnel and the general public
- Maintaining systems for controlling the work environment of the interchange(s) by the keeping of accurate and up to date records and periodic physical inspections of the plaza during the course of the tour of duty
- Coordinating systems that provide adequate coverage of collectors to minimize the delay of traffic at the interchange(s); regulating the break and meal periods given to collectors during their tour of duty
- Responsible for securing an adequate supply of operating forms, general office supplies, toll receipts and toll tickets to ensure the smooth and consistent operation of the interchange(s); completing frequent inventory inspections of interchange supplies and completion of a ticket inventory when required
- In constant mutual cooperation between the Department of Tolls, the Maintenance Department, the Operations Department, the State Police, the Engineering Department for the benefit of all concerned
Laptop Technician
Panurgy OEM
06.2003 - 10.2007
- Worked with government and law enforcement agencies to provide quick diagnostic of company equipment
- Tasked with running various tests on computers/machines placed in my department
- Assembled and dissembled laptops
- Checked in laptops and PCs that required additional work
Education
Burlington County College
Mount Laurel, New Jersey01.2005
Skills
Cybersecurity Foundations
Information Security (INFOSEC)
Ethics in Cybersecurity
NIST Cybersecurity Framework (CSF)
Historical Attacks
NIST Risk Management Framework (RMF)
Security Audits
Incident Response Playbooks
Security Hardening
Network Security
Transmission Control Protocol / Internet Protocol (TCP/IP)
Network Architecture
Cloud Networks
Authentication
Vulnerability Assessment
Cryptography
Asset Classification
Threat Analysis
Accomplished Skills
- Microsoft Products
- New Jersey Turnpike Authority Software: Applications include Remote Operations, System Status/Alarm Detection, Lane Operations, and Collector Deposits
- C-Cure 9000- Monitoring Station
- Jira Service Desk Portal
- Hawkeye by Agilence, Inc.
- Track-It! Self Service Web
- Oracle PeopleSoft
Certification
Intro to Cybersecurity [Simplilearn]
March 2023
Assets, Threats, and Vulnerabilities [Google]
March 2023
Foundations of Cybersecurity [Google]
July 2023
Manage Security Risks [Google]
July 2023
Networks and Network Security [Google]
August 2023
Timeline
Sergeant Plaza Supervisor
New Jersey Turnpike Authority
01.2004 - Current
Laptop Technician
Panurgy OEM
06.2003 - 10.2007
Burlington County College
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