Steven Tran
Charlotte,North Carolina
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Manager
Davis painting and restoration
Charlotte, North Carolina
11.2025 - Current
- Oversaw daily operations and workflow management for painting and restoration projects.
- Coordinated team schedules to optimize resource allocation and project timelines.
- Conducted quality inspections to ensure compliance with company standards and client expectations.
- Collaborated with clients to understand project requirements and address any concerns promptly.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Ramp Agent
Avelo airline
Charlotte
08.2025 - 01.2026
- Loaded and unloaded baggage from aircraft efficiently and safely.
- Operated ground support equipment to prepare aircraft for departure.
- Conducted pre-flight checks on equipment and tools for operational readiness.
- Supervised ramp operations to ensure safety and efficiency.
- Trained new ramp agents on safety protocols and operational procedures.
- Oversaw inventory of ramp supplies and reported shortages to management.
- Monitored agent performance and provided constructive feedback regularly.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Receptionist
Nami nail spa
Charlotte, North Carolina
02.2021 - 03.2023
- Greeted clients warmly and managed front desk operations effectively.
- Scheduled appointments using salon management software for optimal efficiency.
- Handled customer inquiries and provided information about services offered.
- Collaborated with team members to enhance overall customer service experience.
- Greeted visitors and provided them with assistance.
Cleaner
ABM Industries
Charlotte, North Carolina
06.2020 - 01.2021
- Maintained cleanliness in assigned areas following company standards.
- Operated cleaning equipment, including floor buffers and vacuum cleaners.
- Disposed of waste and recycling in accordance with safety guidelines.
- Followed safety protocols to minimize hazards during cleaning tasks.
Education
Mallard Creek High School
Charlotte, North CarolinaSkills
- Workflow optimization
- Quality inspection
- Safety compliance
- Team supervision
- Training and development
- Effective communication
- Problem solving
- Time management
- Strategic planning
- Clear communication
- Lead generation
- Conflict resolution
- Customer service
- Staff training and development
- Data analysis
- Verbal and written communication
- Safety procedures
- Team leadership
- Goal setting
Timeline
Manager
Davis painting and restoration
11.2025 - Current
Ramp Agent
Avelo airline
08.2025 - 01.2026
Receptionist
Nami nail spa
02.2021 - 03.2023
Cleaner
ABM Industries
06.2020 - 01.2021
Mallard Creek High School