Steven Truong
Raleigh,NC
Summary
Experienced Water Treatment Plant Operator with 3+ years in field. Excellent problem-solving, planning and multitasking abilities in utility management. Consistently monitors influent quality, volume and processing to achieve outstanding results in water quality. Familiar with membrane filtration methods. Reliable employee seeking Water Purification position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
National Guard
US Army
Durham, NC
02.2022 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of vehicular issues through the use of
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Receptionist Clerk
Sassy Nails & Spa
Apex, NC
02.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Managed transactions and printed receipts for payments.
- Scheduled and confirmed appointments.
- Monitored coworker schedules and coordinated client appointments according to available meeting times.
- Answered incoming calls from clients, scheduled appropriated date and time for appointments.
- Provided guests with company information and addressed questions and complaints.
- Monitored visitor sign-ins and sign-outs.
- Shared information about office hours, procedures and requirements to resolve walk up and telephone questions.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Received guest complaints and reported to manager.
- Cultivated warm and welcoming atmosphere consistent with brand values.
- Called customers and vendors to set up appointments and obtain information for senior staff.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and cleaned equipment for nail technicians.
Barracks Manager
US Army
Joint Base Lewis-McCord, WA
09.2019 - 02.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Tracked inventory and managed operations to maximize returns
- Maintained data accuracy and accessibility with strong document control and file naming practices.
- Drafted reports to inform senior decision-makers and guide operational strategy.
- Performed facility checks to verify cleanliness and client safety.
- Led training and onboarding programs to assist new hires with meeting target goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Water Purification Specialist
US Army
Fort Stewart, GA
03.2017 - 08.2019
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored plant operations to proactively recognize, diagnose, and handle equipment needs.
- Established, maintained, and controlled flow through water purification process and into distribution system.
- Operated raw water facilities, including reservoir supply, transmission and pumping facilities.
- Utilized pH meters to perform water quality treatment analysis and sampling.
- Inspected equipment regularly to identify and correct malfunctions.
- Completed basic repairs and cleaning on water containment units.
- Operated heavy mobile equipment to perform maintenance on different site structures and equipment.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Wake Forest High School
Wake Forest, NC05.2016
Skills
- Team Player
- Preventive Maintenance
- Cooperative Attitude
- Inventory Counts
- Equipment Operations
- Work Orders
- Water Quality Testing
Affiliations
- US Army
Hobbies
I love keeping up to date with the latest upcoming anime of the current year as well as reading manga of interesting titles and reading light novels and manga i find most interesting. The video games i most prefer are usually single player games such as Skyrim and Fallout 4, but i also highly enjoy free titles such as Apex Legends getting around platinum at least per season.
Timeline
National Guard
US Army
02.2022 - Current
Receptionist Clerk
Sassy Nails & Spa
02.2022 - 07.2022
Barracks Manager
US Army
09.2019 - 02.2022
Water Purification Specialist
US Army
03.2017 - 08.2019
High School Diploma -
Wake Forest High School
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