Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Steven Turnbull

Cincinnati,OH

Summary

Accomplished Dock and Door Field Technician with a proven track record at Crown Lift Trucks, adept in managing key accounts and enhancing customer satisfaction through expert equipment maintenance and professional communication. Skilled in diagnostic testing and training new hires, consistently delivering top-quality service and fostering strong client relationships.

Overview

16
16
years of professional experience

Work History

Dock and Door Field Technician

Crown Lift Trucks
11.2020 - Current
    • Headed up and managed CVG2, CVG5, CVG9, DKY4, and DW01 Amazon Accounts.
    • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
    • Communicated with customers to provide updates, gather information and resolve issues.
    • Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
    • Performed troubleshooting and diagnostics of all makes and models of dock and door equipment.
    • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.

QC Manager/Manufacturing Technician

HAECO
06.2017 - 11.2020
  • Preformed quality inspections on all new incoming parts.
  • Documented inspection results by completing logs.
  • Created and maintained the parts list on all product orders being built.
  • Machined and build most of the products that were built.
  • Maintained an organized and efficient workspace, fostering a productive environment.

Plumber's Assistant

Midwestern Plumbing
12.2016 - 06.2017
  • Drilled and cut holes in walls and floors to accommodate passage of pipes.
  • Filled plumbing fixtures and pipes with water or air to detect and locate leaks.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Measured, cut and assembled new pipe and placed assembled pipe in hangers or other supports.

Warehouse Worker

Bryan Equipment Sales
08.2008 - 03.2014
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified ordering manager.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Education

Four Year Degree in Biblical Missiology - World Missions

Biblical School of World Evangelism
Milford, OH
05.2015

High School Diploma -

Mountain Grove High School
Mountain Grove, MO
05.2004

Skills

  • Field Operations
  • Workplace Safety
  • Professional Communication
  • Data Collection
  • Technical Support
  • Interpersonal and written communication
  • Equipment Maintenance
  • Diagnostic Testing
  • Training new hires
  • Managing accounts

Additional Information

Completed the Crown Tech Enhancement Program

Timeline

Dock and Door Field Technician

Crown Lift Trucks
11.2020 - Current

QC Manager/Manufacturing Technician

HAECO
06.2017 - 11.2020

Plumber's Assistant

Midwestern Plumbing
12.2016 - 06.2017

Warehouse Worker

Bryan Equipment Sales
08.2008 - 03.2014

Four Year Degree in Biblical Missiology - World Missions

Biblical School of World Evangelism

High School Diploma -

Mountain Grove High School

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Steven Turnbull