Steven Turner
Concord,North Carolina
Summary
Customer-oriented manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Overview
26
26
years of professional experience
Work History
Regional Fleet Specialist
The Goodyear Tire & Rubber Company
Concord, NC
11.2016 - Current
- Support Retail Flip/Fleet Service Center stores on the Amazon project, ensuring sales and profitability.
- Build relationships with DSP Owners, DSP Fleet Managers, DMRs, Amazon Techs, and the Amazon Leadership Team.
- Worked as a Store Manager in Concord, NC from 8/2022 to 8/2023 and in Tupelo, MS from 6/2019 to 7/2022.
- Worked as a Service Manager in Meridian, MS from 11/2016-5/2019.
Department Manager
Walmart
Mocksville, NC
11.2015 - 04.2016
- Oversaw 3 departments for areas including furniture, plastic containers, home decor, and vacuums.
- Handled shift overstock, restocking and inventory control.
- Updated existing planograms according to new product releases and seasonal changes.
- Worked in the Photo Center and Electronics.
LifeShield Home Security Technician
MasTec AT
Mocksville, NC
10.2014 - 10.2015
- Installed home security system, including door/window sensors, motion/glass break sensors, and indoor security cameras.
- Trained DirecTV video techs on the installation of the home security system.
- Programmed and configured security system components to meet customer requirements.
- Provided training to customers on how to use their newly installed security systems.
Installation Service & Support
DirecTV Home Service Provider
Meridian, MS
03.2012 - 09.2014
- Provided technical support for DirecTV installers.
- Assisted in correcting work orders for technicians, activating/deactivating receivers, programming, line of sight issues, and troubleshooting issues with the satellite equipment or the installation of the equipment.
Service Manager/ Team Lead
Sam's Club Tire & Battery
Meridian, MS
08.2008 - 03.2012
- Managed a team of up to 7 technicians.
- Interviewed new associates.
- Involved in coaching, disciplinary evaluations, and the training of new associates.
- Attended training seminars for Goodyear, Michelin, and BF Goodrich.
- Performed monthly and yearly inventory audits.
- Performed annual raise evaluations.
- Installed tires, batteries, and wiper blades.
- Managed the daily operations of the sales floor and shop, including employee scheduling and customer service.
Assistant Manager
Rent-A-Center
Meridian, MS
05.2007 - 08.2008
- Managed 3 Account/Route Managers.
- Responsible for Account Managers meeting their weekly quota of taking on-time payments, or collecting the merchandise of a past due account.
- Scheduled merchandise delivery.
- Made daily bank deposits.
- Responsible for opening and closing the store.
Overnight Stocker
Sam's Club
Meridian, MS
08.2006 - 03.2007
Unskilled Laborer
Flooring & Construction Company
Meridian, MS
05.2005 - 07.2006
Crew Member
McDonald's
Meridian, MS
06.2003 - 04.2005
Office Assistant
Cullum Insurance
Meridian, MS
06.2002 - 06.2003
Crew Member
Burger King
Meridian, MS
07.1998 - 06.2002
Education
High School Diploma -
Clarkdale High School
Meridian, MS05.1998
Some College (No Degree) -
Meridian Community College
Meridian, MSSkills
- Promoted to Regional Fleet Specialist, 1/2024
- Partnered with the Fleet Specialists and Business Development teams to facilitate Goodyear processes for accurate reporting and management of the Amazon fleet of vans
- Partnered with DSPs on the Goodyear-Amazon fleet maintenance project and assisted in scheduling their vans for service with Goodyear
- Led the Concord, NC, Goodyear store to over $40k in sales over the prior year in 2023
- Assisted in the closing of three Goodyear stores, using Goodyear policies and procedures to conduct the closures
Accomplishments
- Promoted to Regional Fleet Specialist 1/2024.
- Transferred to be the Store Manger of Goodyear, Concord, NC, 8/2022.
- Promoted to Store Manager of Goodyear, Tupelo, MS, 6/2019.
- Private Security Service Registration of Virginia, 08/24/15
- Received NC Alarm Certification, 11/06/14
- North Carolina Alarm Systems, 521-CSA
- North Carolina Private Protective Services Alarm Registrant, 10/31/14.
- Top overtime earner for DirecTV Home Services in 2013
Languages
English
Professional
References
References available upon request.
Timeline
Regional Fleet Specialist
The Goodyear Tire & Rubber Company
11.2016 - Current
Department Manager
Walmart
11.2015 - 04.2016
LifeShield Home Security Technician
MasTec AT
10.2014 - 10.2015
Installation Service & Support
DirecTV Home Service Provider
03.2012 - 09.2014
Service Manager/ Team Lead
Sam's Club Tire & Battery
08.2008 - 03.2012
Assistant Manager
Rent-A-Center
05.2007 - 08.2008
Overnight Stocker
Sam's Club
08.2006 - 03.2007
Unskilled Laborer
Flooring & Construction Company
05.2005 - 07.2006
Crew Member
McDonald's
06.2003 - 04.2005
Office Assistant
Cullum Insurance
06.2002 - 06.2003
Crew Member
Burger King
07.1998 - 06.2002
High School Diploma -
Clarkdale High School
Some College (No Degree) -
Meridian Community College
Similar Profiles
Judah DarwinJudah Darwin
Product Marketing & GTM Strategy Lead at The Goodyear Tire & Rubber CompanyProduct Marketing & GTM Strategy Lead at The Goodyear Tire & Rubber Company
Gabriel Gispert-PoeGabriel Gispert-Poe
Operations Manager at Innosource at Goodyear Tire & Rubber CompanyOperations Manager at Innosource at Goodyear Tire & Rubber Company
MATT CLOKEY, CPPMATT CLOKEY, CPP
Regional Security Manager, Americas at The Goodyear Tire & Rubber CompanyRegional Security Manager, Americas at The Goodyear Tire & Rubber Company
Douglas BrownDouglas Brown
TIRE ASSEMBLY/CURING TECHNICIAN- BUSINESS CENTER QUALITY TECHNICIAN at Goodyear Tire & Rubber CompanyTIRE ASSEMBLY/CURING TECHNICIAN- BUSINESS CENTER QUALITY TECHNICIAN at Goodyear Tire & Rubber Company
Brandon JarvisBrandon Jarvis
Owner - Naples, Florida Photo Blog (Facebook) at Self Employed WebOwner - Naples, Florida Photo Blog (Facebook) at Self Employed Web