STEVEN TWU
Sales
South El Monte,CA
Summary
Adaptable sales associate with a focus on customer satisfaction and effective problem-solving. Recognized for maintaining inventory accuracy and fostering strong customer relationships. Ready to support business growth through exceptional service and teamwork.
Overview
26
26
years of professional experience
Work History
Commercial Equipment Sales Associate
East Bay Restaurant Supply
522 N. 12th Street, Sacramento CA 95811
04.2022 - 02.2026
- Assisted customers in selecting products based on needs and preferences
- Demonstrated product features and benefits to enhance customer knowledge
- Maintained inventory levels by tracking stock and replenishing supplies
- Processed transactions efficiently using point-of-sale systems
- Resolved customer inquiries and concerns, ensuring satisfaction
- Trained new associates on operational procedures and best practices
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Warehouse Associate
AMAZON
W. Elkhorn Blvd., Sacramento CA 95835
08.2021 - 03.2022
- Conducted regular inventory checks to maintain stock accuracy and prevent shortages.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
UBER/LYFT Driver
UBER / LYFT
01.2019 - 07.2021
- Delivered safe and efficient transportation services to diverse clientele.
- Maintained high customer satisfaction through effective communication and responsiveness.
- Ensured vehicle cleanliness and maintenance, enhancing safety and reliability.
- Adapted quickly to changing traffic conditions, ensuring timely arrivals for passengers.
- Developed strong relationships with regular riders, fostering loyalty and repeat business.
Coffee Shop Supervisor
The Whisk & Skillet
Marin County, CA
01.2017 - 12.2019
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Developed training programs for staff to enhance product knowledge and customer engagement.
- Enhanced customer satisfaction by creating a welcoming environment and addressing feedback promptly.
- Provide friendly service to all customers within the dining facility
Catering Coordinator /Restaurant Waiter
Harmony Restaurant
800 Redwood Hwy, Suite 401. Mill Valley CA 94941
01.2012 - 01.2017
- Developed and maintained relationships with vendors for consistent supply chain efficiency.
- Oversaw menu planning, aligning offerings with client preferences and dietary needs.
- Managed event budgets, optimizing resources while maintaining high service standards.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Increased repeat business through strong relationship-building with clients and vendors.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
Inside Sales Rep Commercial & Residential Equipmen
Select Appliance
South San Francisco, CA
01.2000 - 04.2010
- Developed and maintained strong customer relationships to enhance satisfaction and retention.
- Executed sales strategies to achieve monthly revenue targets through effective communication.
- Conducted product demonstrations, showcasing features and benefits to prospective clients.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Education
No Degree - General Studies
SKYLINE COLLEGE JUNIOR COLLEGE
06-1993
Skills
- Customer service (Over 30 years)
- Teamwork and collaboration
- Problem-solving skills
- Cash handling
- Knowledge on how to operate a forklift
- Bilingual in Cantonese and Mandarin (Limited)
Timeline
Commercial Equipment Sales Associate
East Bay Restaurant Supply
04.2022 - 02.2026
Warehouse Associate
AMAZON
08.2021 - 03.2022
UBER/LYFT Driver
UBER / LYFT
01.2019 - 07.2021
Coffee Shop Supervisor
The Whisk & Skillet
01.2017 - 12.2019
Catering Coordinator /Restaurant Waiter
Harmony Restaurant
01.2012 - 01.2017
Inside Sales Rep Commercial & Residential Equipmen
Select Appliance
01.2000 - 04.2010
No Degree - General Studies
SKYLINE COLLEGE JUNIOR COLLEGE