Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Steven Vail

Logan,UT

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

21
21
years of professional experience

Work History

Sales Pro

Best Choice Roofing
04.2023 - Current
  • Highest customer referral rate due to my personal 'customer first' protocol with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
  • Achieved 99% approval rate through extensive study to be able to recognize and document wind/hail damage for insurance adjusters.
  • Frequent collaboration with technical, product management, and service personnel to stay current on company offerings and business policies.
  • Self motivated trainer and supervisor with a goal of leading from the front, achieving highest commission in company history multiple times

Stage 4 Brain Cancer Survivor

Huntsman Cancer Institute
04.2014 - Current
  • In April 2014 I had a mole removed and the biopsy showed it was stage 3B Malignant Melanoma which lead to a 2nd surgery to remove all lymph nodes left groin.
  • In Nov of 2015 they found 6 tumors in my brain. They removed the one that was bleeding and radiated the other 5.
  • 2 months later a new scan found 8 new tumors in my brain. We opted for a new treatment called Pembrolizumab (along with taking RSO oil) and the next scan showed that one (or both treatments together) were able to neutralize all 8 tumors.

Color Analyst

KBYU, BYUTV, UVUTV
01.2003 - Current
  • Prepare for and call BYU Men's Volleyball games over worldwide broadcast on BYU Television.
  • As the broadcast Subject Matter Expert (SME), I provide insights into playing the game, competition, player profiles, strategy, execution, coaching philosophy etc.
  • Stay up-to-date with trends and rule changes, research emerging theories in coaching science, ensuring optimal verbal and visual delivery.
  • Preparation includes film study and due diligence on competitor teams, players and coaches.

Director of Operations

EarthSpring Organics
10.2020 - 04.2023
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • In charge of ordering and maintaining raw materials for grow rooms and lab
  • Responsible for maintaining clean and safe facilities for the welfare of employees and customers, but also to preserve a sterile environment.

Senior Account Manager

Proofpoint
02.2018 - 08.2020
  • Worked with C-level decision makers using a consultative sales approach to identify current and future cyber-security needs.
  • Worked with both the renewal and engineering teams to assess health and future growth of account while maintaining proper level of service/support.
  • Experienced in making sales presentations and preparing sales quotations to achieve personal and company defined sales goals.
  • Relentless and hard working and yet friendly and flexible while managing multiple accounts with varied projects.

Education

Business Management

Utah Valley State College
Orem, UT

Skills

  • Social selling
  • Systems and software expertise
  • Promotional planning
  • Account development
  • Client Retention
  • Employee Interviewing
  • Relationship Building
  • Account Management
  • Microsoft Office Suite
  • Calm and Professional Under Pressure
  • Customer Relations
  • Coaching and Mentoring

Accomplishments

  • Earned Highest Commission rate, Mity Lite 2004 - 2009
  • Member of President's Club, Mity Lite 2005, 2007, 2008, 2009
  • National Champions, UVSC, 2001 (NIRSA)
  • Served Religious Mission 1991-1993 Sydney, Australia
  • Eagle Scout 1988
  • Won Gold Medal in 2012 USA Volleyball Tournament (40 - 45 division)

Timeline

Sales Pro

Best Choice Roofing
04.2023 - Current

Director of Operations

EarthSpring Organics
10.2020 - 04.2023

Senior Account Manager

Proofpoint
02.2018 - 08.2020

Stage 4 Brain Cancer Survivor

Huntsman Cancer Institute
04.2014 - Current

Color Analyst

KBYU, BYUTV, UVUTV
01.2003 - Current

Business Management

Utah Valley State College

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Steven Vail