Steven Van Polen
Victor,IA
Summary
With over 20 years of field service technician experience and excellence, I am strongly committed to customer satisfaction, company efficiency, molding an outstanding team of technicians and I am looking to join a company with similar goals. I am seeking to join a company that has opportunities for growth and advancement where I can use my many years of experience teaching and building the next generation of superior field service technicians. As someone who can bring true field experience and expertise to the table, I look forward to helping Ziegler Cat build one of the most dynamic, knowledgeable and efficient field service teams in the region.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Technician
Crossroads Mobile Maintenance
Williamsburg, IA
11.2017 - Current
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Liaised with internal departments to optimize productivity and efficiency.
Heavy Diesel Mechanic
Thys Motor Company
Belle Plaine, IA
02.2016 - 11.2017
- Optimized engine performance with thorough inspections, adjustments, and part replacements as needed.
- Maintained detailed records of all completed repairs, ensuring proper documentation for future reference or warranty claims.
- Troubleshot electrical systems using diagnostic tools such as multimeters, oscilloscopes, or specialized software.
- Mentored junior mechanics, sharing knowledge of best practices and industry standards for heavy diesel maintenance and repair.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
Ag Field Service Technician
Altorfer
West Branch, IA
12.2012 - 07.2015
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Optimized route planning for service calls to maximize number of daily visits without compromising service quality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Education
Associate of Applied Science - Diesel Power Technology
Indian Hills Community College
Ottumwa, IA01-2012
Skills
- Problem-solving
- Service excellence
- Hydraulic and Electrical troubleshooting
- Teamwork and coordination
- Training and mentoring
- Consistent professional integrity
- Managing work orders
- MS office
- Task coordination
- Effective issue escalation
Certification
- HVAC Certified
- Fluid Power Certified (Fluid Power Society)
Timeline
Field Service Technician
Crossroads Mobile Maintenance
11.2017 - Current
Heavy Diesel Mechanic
Thys Motor Company
02.2016 - 11.2017
Ag Field Service Technician
Altorfer
12.2012 - 07.2015
Associate of Applied Science - Diesel Power Technology
Indian Hills Community College