STEVEN VELA
PayneGroup- Chevrolet & CDJR Locations Simultaneously
Driscoll,TX
25
years of professional experience
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities to the workforce. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Proven track record of enhancing business performance through effective leadership and innovative problem-solving.
Work History
Service Manager
10 Months- Oversaw service department operations, ensuring efficient workflow and customer satisfaction.
- Implemented process improvements, enhancing service delivery times and operational efficiency.
- Trained and mentored staff on best practices for customer service and vehicle maintenance procedures.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
Corporate Director of Fixed Operations
1 Year 1 Month- Oversaw daily fixed operations to ensure efficient service delivery.
- Analyzed operational performance data to identify areas for improvement and streamline processes.
Platform Parts & Service Director
1 Year 9 Months- Managed budgets for maintenance and repair of all operational assets.
- Established key performance indicators (KPIs) for measuring success within the department.
- Developed strong relationships with external vendors to secure competitive pricing.
- Managed parts inventory and ensured timely availability for service operations.
Service Manager
2 Years 4 Months- Managed service department operations to ensure customer satisfaction and quality service.
- Optimized workflow through effective service team scheduling and resource allocation.
- Coordinated communication between technicians and customers regarding vehicle status.
Service and Parts Director / Manager
4 Years- Ensured all forecasted goals and objectives were met and maintained overall performance.
- Applied General Motors policies and procedures for technical repairs and warranty purposes.
- Promoted from Service Advisor to Service Manager within three months of hiring.
Heavy Equipment Dispatcher / Lot Foreman
2 Years 10 Months- Kept track of and helped perform preventative maintenance on 33 machines.
- Dispatched equipment and managed travel logs in support of daily operations.
- Technical Roles:
- Overhaul Trades Helper: Corpus Christi Army Depot (Aircraft maintenance and repair).
- Rig/Field Operations: Welder’s Helper and Floor Hand for Grey Wolf Drilling Co.
Education
Automotive Service Technician
High School Diploma
Skills
Operational Management: Strategic Planning
Workflow Management
and Performance Metrics.
Financial Oversight: Budget Management and Vendor Negotiation.
Staff Development: Training Program Development and Staff Training.
Customer Relations: Customer Relationship Management and conflict resolution.
EDUCATION & SKILLS
English (Professional).
Spanish
Professional Working
Timeline
Service Manager
PayneGroup- Chevrolet & CDJR Locations Simultaneously
09.2025 - CurrentRead More
Corporate Director of Fixed Operations
Mike Terry Auto Group
07.2024 - 08.2025Read More
Platform Parts & Service Director
Team Chevrolet Inc.
10.2022 - 07.2024Read More
Service Manager
Always Chevrolet / Aransas Auto Plex
06.2020 - 10.2022Read More
Service and Parts Director / Manager
Alice Chevrolet Buick GMC
06.2016 - 06.2020Read More
Heavy Equipment Dispatcher / Lot Foreman
United States Marine Corps
12.2001 - 10.2004Read More
Academy High School
High School Diploma
Read More
South Texas VoTech
Automotive Service Technician
Read More