Steven Wainwright

• Directed performance and day-to-day execution for team of 14 individual contributors in women’s health space.
• Supported federal programs spanning Department of War (DoW), Veterans Affairs (VA), and Indian Health Services (IHS).
• Assessed staffing requirements relative to business needs and ensured maximum utilization of resources.
• Provided solution-level knowledge and expertise to drive technological imperatives forward.
• Led cross-functional planning to align business priorities with operational roadmaps.

Switched out of the implementation world and into the optimization world, offering my services as a Clinical Informatics specialist serving our live customer base.

Key contributions

• Engaged with live customers, identifying gaps in clinical workflows and assisting with optimization planning.
• Managed multiple ongoing projects with key stakeholders within engagements.
• Worked with C-level executives to report progress and manage expectations
• Leveraged available reporting tools to measure progress and distinguish value to customers.
• Identified purchased product gaps and drove sales pipeline.

Moved back into a Consulting role within the CommunityWorks organization and resumed leading client implementations.

Key contributions

• Oversaw implementation and conversion of 8 separate clients.
• Implemented software across 16 separate outpatient specialties, providing in-depth knowledge and technological solutions to meet specific needs for both physicians and nursing staff across each area.
• Mentored new associates and provided support to third-party vendors who were involved in implementations.
• Provided insight into solution-related enhancements and offered support in rolling out those enhancements.
• Assessed potential risks during project planning stages, developing contingency plans to mitigate negative impacts on deliverables.

Stepped into the Knowledge Leader role in the Ambulatory space, filling a critical need in the main growth organization in the company. Immediately provided value to internal stakeholders and client base through providing guidance in long-term complex Ambulatory-related build and workflow issues.

Key contributions

• Elicited feedback from internal stakeholders and live client base to curate and deliver product solution roadmap that would provide immediate value to organization, which included enhancements to Anticoagulation content, Referral Management, Medication Management, and Nursing Intake Workflow.
• Provided continued support and guidance to over 250+ live clients, hosting over 50 individualized client sessions to sort out workflow concerns, lingering support tickets, and listen to any other client specific issues.
• Worked with sales and support teams to foster client satisfaction, including direct contribution to effort to re-sign strategic client to $7 million dollar contract extension.

One of the first six experienced hires and the Ambulatory leader overseeing our digital transformation project across two of Sweden's biggest regions.

Key contributions

• Led Ambulatory implementation of Region Skåne project - the first large-scale Cerner implementation in Nordic region. Responsible for oversight of 225+ outpatient clinics with specialties including Family Practice, Rehab/Habilitation, OB/GYN, Pediatrics, Behavioral Health, and Public Health. Impacted facilities manage patient population of 1.3 million patients across Southern Sweden.
• Curated plans for implementation pieces including resource management for 15+ resources within the team, translation of 250,000+ terms, project planning, and product development and delivery of various new solution enhancements across the spectrum of solution offerings.
• Collaborated with product development teams to define criteria and scope for new market entry, including requirement definition for other projects and potential projects in Sweden and in other regions within the Nordics.
• Contributed to introduction of a massive change management strategy which encompassed oversight of proposed system changes as well as support tickets.
• Delivered expertise and oversight on comprehensive training strategy to reach 40,000 employees within the client organization.
• Worked with teams from across Europe and Middle East to define implementation strategy in scrutinized publicly-funded project environment.
• Assisted in building local employee base through proctoring training classes and offering various mentoring opportunities. Mentored 3 net-new associates and taught multiple onboarding classes to groups of 15 associates at a time,

Started at Cerner after college. Started off as a Delivery Consultant working in the Ambulatory space in the CommunityWorks organization, implementing the Ambulatory solution at Critical Access and Community hospitals. I progressed through the ranks on that team, eventually becoming the manager with oversight of the team and the go-to solution expert for other internal stakeholders.

Key contributions

• Managed team of 12 associates and mentored various associates into leadership roles.
• Worked from entry-level consulting role up through Senior Consultant/managerial role within same team and organization.
• Oversaw implementation and conversion of 26 separate clients scattered across United States.
• Implemented software across 16 separate outpatient specialties, providing in-depth knowledge and technological solutions to meet specific needs for both physicians and nursing staff across each area.
• Assisted clients through their Meaningful Use attestation (later MIPS/MACRA), providing workflow guidance, troubleshooting, and support to ensure that clients were able to meet requirements set forth by CMS.
• Assessed need for new solutions and rolled out various global solutions that clients are using today, including Electronic Prescribing of Controlled Substances (EPCS), Immunization Forecaster, and Ambulatory Organizer.
• Expanded solution knowledge outside of Ambulatory, assisting with products in Emergency Department, Hospital Specialty (Therapies), and Registration/Scheduling spaces. Led implementations in other areas to expand knowledge and provide better client experience overall.