Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
22
22
years of professional experience
Work History
Manager/Service Advisor
Beards Service
01.2021 - 05.2025
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep business operating within budget and increase profits.
Assistant Manager
Beard's Service
01.2014 - 01.2021
Generated repair orders and ensured accurate customer requests and information was present
Kept open communication with customers on vehicle status
Dispatched orders for necessary parts and assigned technician responsibilities
Established and supported a positive work environment and morale
Used critical thinking in order to solve problems quickly and calmly
Drive Supervisor
Beard's Service
01.2012 - 01.2014
Opened and closed station including securing customer's vehicles and all operational facilities
Progressed to completing more involved mechanical work
Settled financials and completed bank deposits on a daily basis
Oversaw team of up to four employees
Delegated and prioritized tasks as needed
Full Service Gas Attendant
Beard's Service
05.2003 - 01.2012
Maintained customer relationships and satisfaction
Stocked and managed shop inventory
Ensured timely and accurate fulfillment of supply orders
Facilitated transportation of customers
Education
Bachelor of Business Administration - Accounting And Management
Wichita State University
Wichita, KS
Skills
Team management
Experienced with Microsoft Office tools
Analytical problem solving
Collaborative teamwork
Effective organization
Consistent punctuality
Timeline
Manager/Service Advisor
Beards Service
01.2021 - 05.2025
Assistant Manager
Beard's Service
01.2014 - 01.2021
Drive Supervisor
Beard's Service
01.2012 - 01.2014
Full Service Gas Attendant
Beard's Service
05.2003 - 01.2012
Bachelor of Business Administration - Accounting And Management