Steven Williams Jr
Pensacola,FL
Summary
Customer-focused Counter Sales Associate known for high productivity and efficient task completion. Specialize in inventory management, upselling techniques, and customer relationship building. Excel in communication, problem-solving, and adaptability to ensure satisfaction and drive sales. Committed to leveraging these skills to contribute positively to team goals and customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Counter Sales Associate
Baker Distributing Co
Pensacola, FL
03.2022 - Current
- Assisted customers with inquiries regarding products, services, and store policies.
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service to ensure customer satisfaction.
- Performed cashier duties including taking payments and issuing receipts.
- Received incoming shipments and ensured accuracy of orders.
- Resolved any customer complaints in a timely manner.
- Answered telephone calls promptly and directed them to appropriate personnel when needed.
- Conducted physical inventory counts as requested by management team.
- Restocked items as needed throughout the day to maintain sufficient levels of product availability.
- Completed opening and closing procedures as required by supervisor.
- Demonstrated knowledge of product features and benefits while assisting customers with their purchases.
- Placed special orders or called other stores to find desired items.
- Diligently observed and monitored situations to prevent loss.
BMW Parts Advisor
Sandy Sansing BMW
Pensacola, FL
03.2019 - 03.2022
- Maintained accurate records of all parts orders, returns, and exchanges.
- Provided exceptional customer service to customers by answering questions and addressing concerns.
- Assisted in the receiving and stocking of incoming parts shipments.
- Researched part numbers for requested parts using catalogs and other resources.
- Processed payments from customers for purchased parts.
- Created invoices for each sale transaction.
- Performed cycle counts of inventory items as needed.
- Inspected returned parts to determine if they were eligible for exchange or refund.
- Retrieved parts from shelves and bins according to order requests.
- Monitored backorders and expedited delivery when possible.
- Assisted technicians in locating hard-to-find parts during repair jobs.
- Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
Education
High School Diploma -
Westwood Regional High School
Westwood, NJ06-2015
Some College (No Degree) - HVAC/R
George Stone Area Vocational-Technical Center
Pensacola, FLSkills
- Goal-Oriented
- Building rapport
- Product Demonstration
- Point of sale systems
- Product Knowledge
- Cash Handling
- Forklift Operation
Certification
- Universal EPA Section 608 Certification - Environmental Protection Agency.
- Forklift Safety and Operator Training Certificate - Various Accredited Providers.
References
References available upon request.
Timeline
Counter Sales Associate
Baker Distributing Co
03.2022 - Current
BMW Parts Advisor
Sandy Sansing BMW
03.2019 - 03.2022
- Universal EPA Section 608 Certification - Environmental Protection Agency.
- Forklift Safety and Operator Training Certificate - Various Accredited Providers.
High School Diploma -
Westwood Regional High School
Some College (No Degree) - HVAC/R
George Stone Area Vocational-Technical Center
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