Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Steven Willis

Supervisor
Cincinnati,OH

Summary

Proven leader and effective problem-solver with extensive experience at Quaker Steak & Lube, enhancing kitchen efficiency and team performance. Excelled in customer service management and food preparation, consistently exceeding sales goals by implementing innovative strategies. Skilled in motivational leadership and sanitation, achieving top performer status through dedication and creative problem-solving. Hardworking and enthusiastic, trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

10
10
years of professional experience

Work History

Cook

Quaker Steak & Lube
07.2015 - 09.2019
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Sales Representative

RDI Marketing
04.2014 - 03.2015
  • Developed and implemented sales strategies to increase profits.
  • Trained and mentored new sales representatives.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Shift Leader

United Dairy Farmers Inc.
06.2009 - 12.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

High School Diploma -

Glen Este High School
Cincinnati, OH
05.2001 -

Skills

Additional Information

I have worked most of my life since I was old enough to legally do so. I was taught early to do my best and have pride in the work I do no matter what it may be. I was the sole supporter for my family until a knee injury stopped me from working and my wife took over that aspect. Due to scheduling issues and child care I became the home-maker and manager of the houses duties and managing our 3 children. Due to this I have not been apart of the work force in close to 5 years but I maintained a schedule and work ethic through my family management and a weekly schedule of work for the creation of content for extra money and, again, to keep up the scheduling and work ethic.

Timeline

Cook

Quaker Steak & Lube
07.2015 - 09.2019

Sales Representative

RDI Marketing
04.2014 - 03.2015

Shift Leader

United Dairy Farmers Inc.
06.2009 - 12.2012

High School Diploma -

Glen Este High School
05.2001 -
Steven WillisSupervisor