Steven Wilson
Cincinnati,OH
Summary
Accomplished in transforming product development at Sentrics, I leveraged executive leadership and solution design skills to launch innovative solutions for the senior living sector. Spearheaded a pioneering set-top box project, enhancing client satisfaction and operational efficiency. Excelled in strategic planning and servant leadership, fostering significant organizational growth and staff development.
Overview
13
13
years of professional experience
Work History
Senior Vice President of Product Developement
Sentrics
01.2023 - 06.2024
- Responsibilities include product design, product development, market research, pricing, market launches, competitive analysis, market trends, margin analysis, vendor management, client satisfaction, resident/customer feedback, and supervising solution development in the Senior Living sector
- Successfully designed, developed, tested, and launched a cutting-edge set-top box with DVR capabilities and a Bluetooth remote featuring voice control
- Developed and implemented a centralized IPTV solution to deliver application content, programming, and DVR technology for our advanced set-top box using multicast streaming
- Managed sales pricing, vendor costs, and margin control by developing strategic pricing models, conducting cost analyses, and coordinating with cross-functional sales, product, and operations teams
- Conducted extensive market research by engaging with existing and potential clients and residents to understand their experiences and those of competitors
- Attended industry conferences, such as DirecTV Revelations, LeadingAge, and Argentum, networking with industry leaders
Vice President of Solution Development
Sentrics
06.2020 - 01.2023
- Responsibilities included managing the sales operations team, including supervising a team of sales engineers, contract specialists, and sales support personnel
- Led the sales operations team to design extensive hardware and software-based solutions
- Directly conducted executive level product and solution demonstrations for large management and senior living groups
- Handpicked by the CEO to strategically engage with 22 clients to encourage service renewal for an additional 5 years
- Collaborated closely with clients' C-level executives and legal teams during significant contract negotiations
Director of Product Development and Management
Sentrics
11.2018 - 06.2020
- Responsibilities included product development, lifecycle management, and voice services management
- Key member in the merger between ESCO Technologies and Sentrics
- Led a team managing a first-in-the-industry interactive TV experience for seniors
- Assisted in implementing ConnectWise, a customer relationship management software
Director of Solution Engineering
ESCO Technologies LLC.
03.2015 - 11.2018
- Worked closely with clients' maintenance and IT staffs to conduct technical discovery of solution needs
- Reviewed site evaluations to validate solution design and reviewed site plans and low voltage drawings
- Provided accurate pricing/margin control
- Led a team of solution engineers to design television, voice, and internet solutions in conjunction with sales for senior living clients
- Assisted in contract negotiations and transition of new sales to product and implementation teams
Manager of Implementation & Product Management
ESCO Technologies LLC.
02.2011 - 03.2015
- Led a team of Project Managers and Implementation Engineers on over 40 successful projects installing television, voice, and internet into senior living communities nationwide
- Worked directly with partners like Dish Network, Bandwidth, and Metaswitch
- Managed contractor teams who assisted on installations and worked closely with senior living facility staffs
Education
Computer Network Engineering -
Sinclair College
Dayton, OH01.2010
Information Technology -
University of Phoenix
Phoenix, AZ01.2009
Property & Casualty -
Hondros College
Beavercreek, OH01.1999
Skills
- Executive leadership
- Servant leadership
- Solution Design
- Product Development
- Product Management
- Project Management
- Sales Operations
- Sales experience
- Vendor Management
- Implementation
- Corporate presentations
- Strategic goals
- Strategic plans
- Customer Support
- Strategic leadership
- Staff Development
- Organizational Development
Accomplishments
- Sentrics CEO Award 2020
- Senrics Revenue Award 2020
- Resolved Leadership Certified 2021
- Lean Certified 2023
References
References available upon request.
Timeline
Senior Vice President of Product Developement
Sentrics
01.2023 - 06.2024
Vice President of Solution Development
Sentrics
06.2020 - 01.2023
Director of Product Development and Management
Sentrics
11.2018 - 06.2020
Director of Solution Engineering
ESCO Technologies LLC.
03.2015 - 11.2018
Manager of Implementation & Product Management
ESCO Technologies LLC.
02.2011 - 03.2015
Computer Network Engineering -
Sinclair College
Information Technology -
University of Phoenix
Property & Casualty -
Hondros College
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