Steven Witowski
Voorheesville,NY
Summary
Goal-oriented manager with distinguished experience in sales industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
Work History
Residential Sales Supervisor
Time Warner Cable / Charter Communications
05.2014 - 01.2024
- Managed a team of outside sales representatives.
- Consistently met or exceeded monthly quotas by employing proactive prospecting methods such as door-to-door canvassing, time management, and multiple pass system.
- Mentored staff members on effective selling techniques, contributing to their personal growth within the industry as well as improved overall team performance.
- Achieved sales goals and targets by assisting and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Streamlined sales reporting process, making it easier for management to track progress and identify areas for improvement.
- Championed employee recognition programs, boosting morale and increasing overall job satisfaction within the sales team.
SMB Account Executive
Charter Communications
01.2021 - 01.2022
- Sold to designated area businesses services and products.
- Strengthened client relationships through regular communication, proactive problem-solving, and attentive service.
- Conducted thorough research on industry competitors to stay informed of their offerings, strengths, and weaknesses.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
Contact Center Supervisor
Conservation Services Group
01.2013 - 05.2014
- Led a team of customer service reps assisting customers with energy needs
- Reduced average handling time with effective coaching and feedback sessions for agents.
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.
- Championed employee recognition programs, boosting morale and increasing overall job satisfaction within the contact center team.
Call Center Supervisor
Davis Vision
01.2012 - 01.2013
- Led a team of customer service reps assisting customers with health insurance questions and concerns
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
North East Regional Outbound Sales Supervisor
Time Warner Cable
01.2010 - 01.2012
- Managed a team of outbound calling sales reps to upsell current customers.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Streamlined sales reporting process, making it easier for management to track progress and identify areas for improvement.
Education
HS Diploma -
Shenendehowa High School
Clifton Park, NYSkills
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Sales Tracking
- Excellent Communication
- Active Listening
- Effective Communication
- Relationship Building
- Staff Training and Development
Timeline
SMB Account Executive
Charter Communications
01.2021 - 01.2022
Residential Sales Supervisor
Time Warner Cable / Charter Communications
05.2014 - 01.2024
Contact Center Supervisor
Conservation Services Group
01.2013 - 05.2014
Call Center Supervisor
Davis Vision
01.2012 - 01.2013
North East Regional Outbound Sales Supervisor
Time Warner Cable
01.2010 - 01.2012
HS Diploma -
Shenendehowa High School
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