Steven Wroblewski
Denver,CO
Summary
Seasoned Manager with 20 years experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
19
19
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Grocery Manager
McQuade's Marketplace
Mystic, Connecticut
07.2022 - 10.2025
- Implemented visual merchandising strategies to enhance product presentation and accessibility.
- Resolved customer inquiries and complaints effectively to maintain satisfaction levels.
- Resolved customer complaints in a courteous and professional manner.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Monitored inventory levels and stock shelves with new merchandise.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Oversaw daily operations of the store including opening and closing procedures.
Manager
McDonald's
Mystic, Connecticut
08.2019 - 10.2025
- Managed team schedules and coordinated daily operations for smooth workflow.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Assistant General Manager
Wendys Restaurant
Putnam, Connecticut
05.2006 - 06.2022
- Coordinated daily operations to enhance service delivery and customer satisfaction.
- Managed staff schedules and ensured adequate coverage across operational areas.
- Facilitated training sessions for new employees on company policies and procedures.
- Implemented quality control measures to ensure compliance with company standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
Education
McArthur High
Hollywood, FLSkills
- Team leadership
- Cash handling
- Product placement
- Proactive problem solving
- Effective communication
- Staff training
- Customer service and assistance
- Coordination of inventory
- Ordering of products
- Budget administration
- Customer service management
- Attention to detail
- Cost analysis and savings
- Analytical skills
- Revenue growth
Certification
- Servsafe certified
Refrences
- Connie Ewing-512-784-2574
- Lisa Kulhay-860-899-9996
- Ed LaPlant-401-932-4934
Timeline
Grocery Manager
McQuade's Marketplace
07.2022 - 10.2025
Manager
McDonald's
08.2019 - 10.2025
Assistant General Manager
Wendys Restaurant
05.2006 - 06.2022
McArthur High