STEVEN YANEY
Anderson,SC
Summary
Dynamic operations director with a strong history of delivering innovative inventory solutions that drive profitability and operational excellence. Recognized for achieving significant revenue growth and enhancing process efficiencies across diverse industries. Collaborative leader skilled in aligning sales and operations to maximize client satisfaction and project success.
Overview
1
1
Certification
33
33
years of professional experience
Work History
DIRECTOR OF FIELD OPERATIONS
PROFESSIONAL INVENTORY MGT SOLUTIONS
2021.01 - 2026.01
- Delivered and executed inventory solutions enhancing financial and physical inventory control for clients. Oversaw project managers and inventory projects nationwide from concept to completion, including database building, product organization, rack/shelf construction, and cycle counting. Ensured customer satisfaction throughout the project lifecycle from kick-off to the completion checklist. Managed cost, communication, team scheduling, vendor relationships, and rack layouts/configurations. Updated customer databases for each project upload.
- Served as primary liaison between onsite operations teams and corporate client contacts, facilitating process improvements between sales and operations for Pepsico/Frito-Lay account.
- Partnered with Grainger Consulting Services and Motion Industries on various projects, and driving collaborative solutions.
- Also completed projects at Caterpillar, Lululemon, Northrop Grumman, Nestlé, UPS, Amazon, Mayo Clinic, Cleveland Clinic, NASA, and Kerry Foods.
- Project Values averaged between 20k and 800K.
HOSPITALITY ACCOUNT MANAGER
HD SUPPLY
KNOXVILLE, TN
2019.01 - 2021.01
- Re-established business with blue-chip customers, building trust through service excellence. Leveraged Operations/MRO product knowledge to secure large orders for PTAC units early in 2020 during Covid-19 pandemic. Earned Inaugural Team Top of the Sales Hill Award (May 2020).
- Achieved recognition as the Top Sales Performer for 9 consecutive months in 2020 within the region.
- Managed client relationships to ensure satisfaction and retention.
- Developed account strategies to align with customer needs and market trends.
- Coordinated product deliveries with logistics teams for timely fulfillment.
RENOVATIONS PROJECT SALES MANAGER
HD SUPPLY
NASHVILLE, TN
2016.01 - 2019.01
- Managed product supply for complete renovation of Wyndham Grand Pittsburgh, achieving nearly $800K in sales YTD by recommending lighting packages, TVs, and other commodities.
- Collaborated with vendor and ownership group to secure $900K in Samsung TVs for a project at Galt House in Louisville, KY.
- Covered multi-state renovations and new build opportunities in the hospitality segment. Network with contractors, business owners, and Management Groups to identify cost-saving business needs and work with General Managers on Property Improvement Plans (PIP's) established by Corporate Brand review panels. Covered Tennessee, Kentucky, Ohio, Pennsylvania, and West Virginia. Work with inside sales teams on lead generation and with FSR's in specific markets to target project opportunities through partnering and modern communication methods. Provide Job Quotes and oversee all aspects of vendor management during projects.
- Executed multiple renovations of Holiday Inn Express properties across regional coverage, totaling $190K in 2019, collaborating with ownership groups and vendors like American Standard/Lixil on the Formula Blue package from IHG.
- Increased sales revenue from contractors by 27% in 2019.
- Worked with Lixil, Kohler,Delta, Samsung, Hisense, RCA, and some multiple lighting/furniture Vendors as well.
DISTRICT BDM -MRO SPECIALIST
FERGUSON ENTERPRISES
Nashville, TN
2015.01 - 2016.01
- Captured 286K in HVAC business within the first month in position by collaborating with contractor and decision makers at Brighton Valley Apartments.
- Established appliance program for multiple properties within the Nashville market, creating a $30K/month opportunity in the appliance business.
- Developed Hospitality Sales program to grow new business segment-Ferguson Facilities Supply.
- Developed and managed a diversified account package across multi-family, commercial, and education segments. Participated in trade shows and local business associations. Collaborated with product vendors to secure training and sales support. Provided resources to customers to streamline operations. Led the team in developing the hospitality segment.
- Managed key accounts including Caterpillar, Vanderbilt University, Metro Nashville Airport Authority, and VA Hospital to strengthen relationships and enhance client satisfaction.
- Recognized as Subject Matter Expert in Hospitality/Multifamily Industry by Regional and District leaders. Conducted training with multiple Ferguson leaders and sales staff.
HOSPITALITY SALES ACCOUNT MANAGER
HD SUPPLY
Nashville, TN
2007.01 - 2014.01
- Managed 300+ accounts in the hospitality industry, providing solutions and troubleshooting for General Managers, Chief Engineers, and Housekeeping Executives, fostering relationships to enhance communication and market development.
- Led Hospitality segment to 26% growth in a very competitive market.
- Developed relationships with current accounts and pursued new accounts in the Nashville market to expand business opportunities.
- Attended and led hospitality industry trade shows, coordinating vendor visits for joint calls to deepen product knowledge and strengthen partnerships.
- Achieved certification as Master Hotel Supplier through AH&L Institute in 2013
- Received Certificate of Achievement for outstanding performance in 2009, 2010, 2012, 2013, and 2014
REGIONAL PROJECT MANAGER
GRAINGER INDUSTRIAL SUPPLY
Cleveland, OH
2005.01 - 2006.01
- Spearheaded market expansion program: evaluated project proposals, allocated staff and resources, developed work plans, and collaborated with contractors to achieve project goals, securing necessary government permits and implementing safety measures to minimize risk.
- Established best practice in relocating St. Louis branch, completing the project 20% earlier than target timeline.
- Established Best Practice in relocating St. Louis branch 20% earlier or 6 days ahead of typical target.
- Directed relocations of multiple locations and new building additions in St. Louis, Detroit, and Cincinnati/Dayton markets, ensuring timely execution.
REGIONAL OPERATIONS MANAGER, DISTRIBUTION CENTER
HOME DEPOT SUPPLY
Streetsboro, OH
2000.01 - 2005.01
- Directed sales and delivery operations for 120,000-square-foot facility; recruited, trained, and supervised 50+ staff. Oversaw receiving, stocking, and order fulfillment logistics for Northeast. Managed annual budget for capital equipment, materials, and staff compensation. Led new-hire orientation and performance reviews; generated weekly and monthly business reports assessing outbound shipments and inventory accuracy, ensuring high customer service and satisfaction levels.
- Selected accomplishments:
- Increased operating profits by 17.76% in 2001, 18.86% in 2002, and 17.58% in 2003; enhanced productivity by 25% between 2001 and 2003, and another 15% in 2004.
- Recognized as Best in Class Distribution Center in 5 key financial metrics based on order volumesincluding compensation, cost per unit, productivity, inventory control, and SPORT percentage.
- Launched line-haul and local delivery fleet operations in Columbus, Cincinnati, Pittsburgh, and Detroit, enhancing regional distribution capabilities.
- Developed and implemented organizational restructuring plan for Richmond, VA, distribution center; adjusted process flows and recruited staff to improve operational efficiency.
MARKET BRANCH MANAGER
GRAINGER INDUSTRIAL SUPPLY
Montgomery, AL
1996.01 - 2000.01
- Managed operations and sales staff for domestic and international B2B distributor of industrial products, overseeing HR, account and market development, and staff training. Recruited and hired staff, conducted performance appraisals, analyzed business trends, and performed operational and inventory audits to ensure regulatory compliance. Spearheaded monthly branch meetings and led open houses and safety seminars, monitoring customer service statistics and reviewing sales and payroll data to meet organizational objectives.
- Improved sales by 14%, overall service levels by 25%, and productivity by 18%
- Restructured staff to enhance service levels and increase sales revenue annually for both locations.
- Developed program with inside sales team for handling State of Alabama bids, orders, for all Branches in Alabama.
- Conducted vendor-led training sessions for branch staff to enhance product knowledge and sales techniques.
- Selected accomplishments:
- Additional experience with Grainger includes tenures as Sales Team Leader, Warehouse Associate, and Customer Service Representative.
ASSISTANT BRANCH MANAGER
GRAINGER INDUSTRIAL SUPPLY
Memphis, Tennessee
1993.01 - 1996.01
- Managed operations and sales staff for a domestic and international B2B distributor of industrial products.
- Improved sales by 14%, service levels by 25%, and productivity by 18%; coordinated vendor training for branch staff, built a process for Alabama bid orders across branches, and reorganized staff to strengthen service and sales revenue at both locations. Additional experience with Grainger included sales team leader, warehouse associate, and customer service representative roles.
- Restructured staff roles to enhance team efficiency and service delivery, improving service levels and sales revenue at both locations.
- Facilitated HR, account management, market development, and staff training initiatives to support branch operations.
- Recruited, hired, and reviewed staff performance; conducted business trend analysis, operational audits, inventory audits, and compliance checks to ensure adherence to company standards.
- Led monthly branch meetings, open houses, and safety seminars; tracked customer service, sales, and payroll data to support business goals.
- Additional experience with Grainger includes tenures as Sales Team Leader, Warehouse Associate, and Customer Service Representative.
Education
BS Degree - Business Administration
Wright State University
Dayton, OhioSkills
- P&L management
- Operational strategy
- Cost reduction
- Operations redesign
- Operational process improvement
- Inventory Management
- Vendor relationship management
- Team leadership
- Communication management
- Customer relationship management
- Bid proposal development
- Sales strategy development
Personal Information
- Title: Regional Ops Manager / Market Development / Inventory Project Manager
- Availability: Willing to relocate
Professional Development
- Leadership Training Courses and Managing for Performance Seminar Grainger and Home Depot Supply
- CFQS- Customer Focused Quality combination of Six Sigma, Lean and Kaizen principles in daily operations.
- Consultative Selling Training / HD Supply (2012)
- HP Products Certification 2015Fergusons addition of complete Jan/San products including one week training course.
Certification
- Certified Master Hotel Suppler - AHLA
Timeline
DIRECTOR OF FIELD OPERATIONS
PROFESSIONAL INVENTORY MGT SOLUTIONS
2021.01 - 2026.01
HOSPITALITY ACCOUNT MANAGER
HD SUPPLY
2019.01 - 2021.01
RENOVATIONS PROJECT SALES MANAGER
HD SUPPLY
2016.01 - 2019.01
DISTRICT BDM -MRO SPECIALIST
FERGUSON ENTERPRISES
2015.01 - 2016.01
HOSPITALITY SALES ACCOUNT MANAGER
HD SUPPLY
2007.01 - 2014.01
REGIONAL PROJECT MANAGER
GRAINGER INDUSTRIAL SUPPLY
2005.01 - 2006.01
REGIONAL OPERATIONS MANAGER, DISTRIBUTION CENTER
HOME DEPOT SUPPLY
2000.01 - 2005.01
MARKET BRANCH MANAGER
GRAINGER INDUSTRIAL SUPPLY
1996.01 - 2000.01
ASSISTANT BRANCH MANAGER
GRAINGER INDUSTRIAL SUPPLY
1993.01 - 1996.01
BS Degree - Business Administration
Wright State University