Microsoft Office Suite
Suhayb Hamdan
Tampa,USA
Summary
Healthcare Operations Leader with 10+ years of experience managing multi-site practices, P&L performance, and patient-centered operations. Proven track record of launching new centers, building and mentoring leadership teams, and driving growth through operational excellence and superior member experience. Skilled at balancing financial sustainability with compassionate care delivery in value-based healthcare models. Master’s in Healthcare Administration | ACHE | Lean Six Sigma Green Belt.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Field Operations
Affordable Care
Houston, USA
10.2024 - Current
- Lead operations for 22 dental centers across two states, providing oversight of P&L, staffing, compliance, and growth strategies.
- Partner with clinical leaders to align operations with patient care delivery, ensuring both financial and patient satisfaction goals are met.
- Reduced turnover 40% by restructuring leadership, improving career pathways, and building a member-first culture.
- Launched new workflows and patient access strategies that improved same-office revenue growth (SSR) and overall satisfaction.
- Conduct regular business reviews and KPI tracking, identifying cost-reduction opportunities while maintaining care quality.
- Train and onboard new Center Managers and operational staff, reinforcing consistent workflows and service standards.
Executive Director of Operations
ChenMed
Tampa, USA
01.2021 - 10.2024
- Oversaw multi-site value-based care centers for underserved seniors, managing budgets, compliance, and operational outcomes.
- Improved provider productivity 30% and patient throughput by redesigning workflows and coordinating cross-functional teams.
- Partnered with medical directors to ensure operational execution supported quality, safety, and patient engagement metrics.
- Delivered 30% cost savings through inventory management and process optimization.
- Facilitated weekly market leadership meetings, aligning teams on performance goals, growth initiatives, and patient experience.
Center Director in Training/Center Director
ChenMed
Tampa, USA
05.2020 - 06.2021
- Directed daily operations, including P&L, staffing, and compliance for a senior-focused medical center.
- Enhanced patient satisfaction by 25% by improving navigation and service workflows.
- Developed and coached managers and staff, reducing turnover by 30% and creating a sustainable leadership pipeline.
- Contributed to care coordination initiatives that supported value-based performance metrics.
General Manager
Affordable Dentures & Implants
Tampa, USA
01.2017 - 05.2020
- Managed high-volume dental practice, accountable for financial performance, payroll, staffing, and compliance.
- Increased revenue 60% by implementing service line growth strategies and improving patient conversion.
- Built community relationships and represented the center in outreach initiatives, driving patient loyalty and growth.
Education
Master of Business Administration -
South University
Tampa, FL, USA05.2020
Health Management -
Cleveland State University
Cleveland, OH, USA05.2018
Skills
- Multi-Site Operations
- P&L Management
- Strategic Planning
- Center Launch & Market Expansion
- KPI Review & Financial Analysis
- Workforce Planning
- Team Leadership & Mentorship
- Patient Satisfaction & Experience
- Value-Based Care Operations
- Compliance (CMS, HIPAA, OSHA)
- Cross-Functional Collaboration
- Process Improvement
Certification
- ACHE American College of Health Executives
- Green Belt Lean Sigma Six
Accomplishments
- Supervised team of 200 staff members.
- Achieved 8% year over year growth through effectively introducing operational strategies and streamlining field operations.
- Used Microsoft Excel to develop revenue tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- ACHE
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
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Google Workspace
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Smartsheet
Mondaycom
AI Software
Websites
Timeline
Director of Field Operations
Affordable Care
10.2024 - Current
Executive Director of Operations
ChenMed
01.2021 - 10.2024
Center Director in Training/Center Director
ChenMed
05.2020 - 06.2021
General Manager
Affordable Dentures & Implants
01.2017 - 05.2020
Master of Business Administration -
South University
Health Management -
Cleveland State University
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