Steven Yoder
Midland,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Downing Wellhead
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
Lead Assistant SERVICE Manager
Cactus Wellhead
06.2021 - 07.2023
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Assisted with new hire processing and existing training programs.
Field Specialist 3
Cameron International
07.2018 - 07.2021
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Discussed and recommended service options with customers and explained costs involved.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount]
Service Tech 2
Great lakes Wellhead
08.2017 - 07.2018
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Responded to customer inquiries quickly and professionally to increase satisfaction
- Inspected equipment to diagnose operational issues
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations
- Assisted training end users on proper use of hardware and software to deliver excellent customer service
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues
Service Tech 2
Bass Energy services
05.2017 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Responded to customer inquiries quickly and professionally to increase satisfaction
Union Laborer
R. G. Smith Construction
03.2016 - 05.2017
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated power equipment to move materials and promote job efficiency.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Prepared job sites by removing debris and setting up materials and tools.
- Cleaned and maintained tools, equipment and worksites.
- Inspected tools and equipment to maintain safety and efficiency.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials onto trucks and trailers.
- Used variety of hand and power tools to complete tasks.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Provided labor support to carpenters, masons and other skilled trades.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Mixed and poured concrete for variety of projects.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Followed instructions and safety protocols while operating machinery and equipment.
Union Laborer
Kenmore Construction llc.
07.2015 - 03.2016
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated power equipment to move materials and promote job efficiency.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Prepared job sites by removing debris and setting up materials and tools.
- Cleaned and maintained tools, equipment and worksites.
Service tech 2
Cactus Wellhead
05.2013 - 05.2015
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Fracking supervisor
Sweco Wellhead
09.2012 - 04.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Monitored workflow to improve employee time management and increase productivity
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Achieved results by working with staff to meet established targets
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Conducted routine inspections to check quality and compliance with established specifications
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
Laborer
Pavement Solutions Inc.
04.2012 - 08.2012
- Worked alongside team to accomplish work goals according to schedule
- Understood and followed verbal and written instructions to complete work correctly
- Maintained organized and clean work areas at all times on job sites
- Loaded, unloaded, and moved material to and from storage and production areas
- Prepared job sites by removing debris and setting up materials and tools
- Organized materials, tools, and equipment to supply team members
- Performed general housekeeping and cleaning tasks
- Utilized construction tools and machinery to effectively complete job site projects
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition
- Identified and reported hazards on job sites to prevent accidents and injuries
- Used measuring tools such as gauges and tape measure to identify conforming parts during production
- Observed site safety rules to maximize protections for team members and equipment
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures
Applebees
03.2011 - 04.2012
Server
Texas Roadhouse
08.2010 - 02.2011
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
Education
Some College (No Degree) -
Ball State University
Muncie, INHigh School Diploma -
MASSILLON WASHINGTON
Massillon, OH05.2008
Skills
- Product Sales
- Upselling
- Inventory Control
- Customer Needs Assessment
- Order Processing
- Client Account Management
- Promotional Support
- Payment Processing
- Work Documentation
- Technical Support
- Customer Service
- Time Tracking
- Staff Supervisor
- Work Planning and Prioritization
- Inventory Management
- Shift Scheduling
- MS Office
- Time Management
- Self-Directed
- Organizational Skills
- PPE use
- Active Listening
- Recordkeeping
Certification
- CME - Certified Maintenance Employee
Section name
Everything i do is for my family. I have always been looking into the future as what is best for my family. I do not make decisions without talking it over with them before hand.
Timeline
Sales Associate
Downing Wellhead
07.2023 - Current
Lead Assistant SERVICE Manager
Cactus Wellhead
06.2021 - 07.2023
Field Specialist 3
Cameron International
07.2018 - 07.2021
Service Tech 2
Great lakes Wellhead
08.2017 - 07.2018
Service Tech 2
Bass Energy services
05.2017 - 08.2017
Union Laborer
R. G. Smith Construction
03.2016 - 05.2017
Union Laborer
Kenmore Construction llc.
07.2015 - 03.2016
Service tech 2
Cactus Wellhead
05.2013 - 05.2015
Fracking supervisor
Sweco Wellhead
09.2012 - 04.2013
Laborer
Pavement Solutions Inc.
04.2012 - 08.2012
Applebees
03.2011 - 04.2012
Server
Texas Roadhouse
08.2010 - 02.2011
Some College (No Degree) -
Ball State University
High School Diploma -
MASSILLON WASHINGTON
- CME - Certified Maintenance Employee
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