Steven Yonts
North Dinwiddie,United States
Summary
I’ve been working for Amazon Operations Technology for the past 8 years. I started as an Equipment Coordinator and moved up to Support Technician in July 2017. I have a deep understanding of troubleshooting of multiple IT owned devices through all Amazon Fulfillment centers, and have excellent communication skills through all levels of staff at Amazon. Before Amazon, I earned my Master’s Degree from Full Sail University (2012) in Internet Marketing and Web Design and worked in the field for 5 years until accepting a job from Amazon in 2015.
Overview
19
19
years of professional experience
Work History
IT Support Technician
Amazon.com (RIC1 & KRB2)
05.2017 - Current
- Troubleshoot and Repair all end user equipment for operations such as printers, laptops, hand scanners, computers, AV equipment, and internet devices.
Inventory Control Clerk
Amazon.com (RIC1 & KRB2)
07.2015 - 05.2017
- Performed Inventory counts and corrections throughout the building. Processed damaged products and fixed inventory issues.
Senior Digital Marketing Consultant
PayingAttention.net
Dinwiddie, VA
03.2007 - 03.2014
- Developed SEO tactics and strategies for multiple clients, handled all Email and Social Media marketing campaigns. Compiled all consumer data to build buyer profiles based off of each individual’s path to conversion. Managed Paid search campaigns, helped create new paid Text and Banner ads with highly targeted keywords and phrases, and performed daily, weekly, monthly, and yearly sales and budget reports with suggestions for improvements.
Education
Master of Science - Internet Marketing and Web Design
Full Sail University
Winter Park, FL, United States01-2012
Bachelors of Science - Internet Marketing and Web Design
Full Sail University
Winter Park, FL, United States01-2011
Skills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Ticketing system experience
- Mobile device management
- Database administration
- Asset management
- End-user training
- Active Directory management
- Printer support
- Virtualization technologies
- Incident management
Timeline
IT Support Technician
Amazon.com (RIC1 & KRB2)
05.2017 - Current
Inventory Control Clerk
Amazon.com (RIC1 & KRB2)
07.2015 - 05.2017
Senior Digital Marketing Consultant
PayingAttention.net
03.2007 - 03.2014
Bachelors of Science - Internet Marketing and Web Design
Full Sail University
Master of Science - Internet Marketing and Web Design
Full Sail University