STEVEN ZAVALA
Yuma,AZ
Summary
Possess strong problem-solving and analytical skills, with a keen ability to learn and adapt to new technologies. I am eager to bring my enthusiasm and skills to a team that values collaboration, innovation, and continuous learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fiber Design Technician
Allo Fiber
07.2024 - Current
- Interpreted complex schematics and utilized specialized software for network modeling, all of which honed my analytical thinking and attention to detail
- Design detailed fiber optic design layouts and selected appropriate structures and fiber cabling to ensure optimal network performance.
- Analyze project requirements and following company protocols.
Emergency Communications Dispatcher
Yuma County Sheriffs Office
07.2023 - 07.2024
- Utilized cloud-based/server-based collaboration tools to facilitate communication and coordination with emergency responders, law enforcement agencies, and other stakeholders.
- Applied knowledge of IT security principles to ensure secure transmission of sensitive information.
- Dispatched law enforcement/medical response to incidents and work under heavy stress/pressure.
Guard 1
Deployed Services
04.2023 - 07.2023
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
Security Guard
Indian Health Services
03.2022 - 06.2023
- Utilized technical skills to operate CCTV cameras, alarm systems, and other security equipment; ensuring optimal performance and minimal downtime
- Applied problem-solving skills to respond to security breaches, using critical thinking to analyze situations and make informed decisions.
- Demonstrated ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities meet deadlines
Guard 1
Deployed Services
04.2021 - 03.2022
- Managed access control by monitoring and authorizing entrance and departure of employees, visitors, and vehicles.
- Conducted routine patrols to ensure a safe environment, promptly responding to any disturbances or security breaches.
- Provided exceptional customer service by assisting with inquiries, directions, and escorting individuals as needed
Administrative Assistant
Embry Health
11.2020 - 04.2021
- Utilized strong organizational and analytical skills to manage multiple projects simultaneously, prioritizing tasks and meeting deadlines while ensuring accuracy and attention to detail.
- Data entry of patient information and ensuring their lab results get to the courier by the end of the shift.
- Handled confidential documents and maintained their proper organization
Detention Officer
Yuma County Sheriff's Office
10.2018 - 07.2020
- Implemented effective communication and problem-solving skills to resolve conflicts and address issues in a high-stress environment, leveraging analytical solid thinking to identify and address potential security breaches.
- Utilized technical expertise to maintain accurate and secure records of inmate movements, incidents, and interactions.
Backroom Associate
Walmart
09.2016 - 10.2018
- Applied problem-solving skills to resolve conflicts and address issues with inventory discrepancies, customer complaints, and employee concerns.
- Developed strong attention to detail and organizational skills, accurately processing and managing inventory.
Education
Associate's Degree - General Studies
Arizona Western College
01.2023
Skills
- Microsoft 365
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- 3GIS / CAD Systems
- IT Fundamentals
- Creative thinking capacity
- Patience and tolerance
- Emergency response
- Behavioral observation
- De-escalation techniques
- Security procedures
- Information gathering
- Geographical expertise
- Works Well Under Pressure
Certification
- CompTIA +A CE
- Google IT Professional Certificate
- ITIL V4 Foundations
Timeline
Fiber Design Technician
Allo Fiber
07.2024 - Current
Emergency Communications Dispatcher
Yuma County Sheriffs Office
07.2023 - 07.2024
Guard 1
Deployed Services
04.2023 - 07.2023
Security Guard
Indian Health Services
03.2022 - 06.2023
Guard 1
Deployed Services
04.2021 - 03.2022
Administrative Assistant
Embry Health
11.2020 - 04.2021
Detention Officer
Yuma County Sheriff's Office
10.2018 - 07.2020
Backroom Associate
Walmart
09.2016 - 10.2018
Associate's Degree - General Studies
Arizona Western College
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