Steven Zelazny
Tucson,AZ
Summary
Results-driven Digital Sales Associate with expertise in team leadership, performance monitoring, and training. Proven ability to enhance sales techniques and drive team success through data analysis and effective communication.
Overview
15
15
years of professional experience
Work History
Digital Sales Inbound Senior Associate
Intuit
Tucson, AZ
01.2018 - Current
- Developed strong customer relationships through effective communication and active listening techniques.
- Utilized CRM systems to track sales leads, manage accounts, and ensure timely follow-ups.
- Trained new representatives on sales techniques, product knowledge, and company policies to improve overall performance.
- Analyzed call data to identify trends, optimize sales pitches, and increase conversion rates.
- Led weekly training sessions focused on enhancing team skills and achieving sales targets collaboratively.
Supervisor
J.D Mellberg Financial
Tucson, AZ
03.2013 - 12.2017
- Analyzed performance metrics to identify trends and drive strategic decision-making within the team.
- Facilitated regular team meetings to align objectives, share updates, and promote collaboration.
- Developed training materials and resources to support staff development and knowledge transfer.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Banker
Wells Fargo, NA
Tucson, AZ
04.2011 - 01.2013
- Managed client relationships, ensuring satisfaction through personalized banking solutions.
- Mentored junior staff, enhancing team performance and fostering professional development.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Pima Community College
Tucson, AZSkills
- Training and mentoring
- Performance monitoring
- Team leadership
- Team supervision
- Sales expertise
- Problem-solving abilities
Accomplishments
Platinum Sales Club Winner
Multiple top performer awards
Exceeds Expectations review every year with Intuit
Timeline
Digital Sales Inbound Senior Associate
Intuit
01.2018 - Current
Supervisor
J.D Mellberg Financial
03.2013 - 12.2017
Banker
Wells Fargo, NA
04.2011 - 01.2013
Pima Community College