Steven Zoller
Du Quoin,IL
Summary
Proactive problem solver who is good at thinking "outside the box"
Proven team player who works well alone, with little or no supervision, or as part of a group.
Persuasive communication with strong listening, writing, and verbal skills.
Proven professional with desire to help others.
Overview
18
18
years of professional experience
Work History
Construction Occupational Vocational Inst
Life Skills Re-Entry Center Lakeland college
Murphysboro , IL
10.2023 - Current
- Developed lesson plans daily for students.
- Instructed students daily.
- Instructed hands on experience in Construction Shop.
- Current Background Check IDOC.
- Current on PSOT training.
- Current on CYCLE training.
Clerk
Du Quoin Home Lumber
Du Quoin , IL
08.2011 - 06.2023
- Contacted new and existing customers to discuss how specific products could meet needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Created and implemented store displays, promoting sales and growth.
Manager
Ace Hardware
Du Quoin , IL
02.2006 - 08.2011
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Education
Bachelor of Arts - Criminal Justice
Southern Illinois University Carbondale
Carbondale, IL3 2008
Master of Science - Education,Workforce, Curriculum
Southern Illinois University Carbondale
Carbondale, IL4 2014
Skills
- Product and service knowledge
- Relationship selling
- Sales closing
- Product management and pricing
- Personnel training
- Product merchandising
- Customer needs assessment
- Negotiations
- Strategy development
Affiliations
Additional Information
Judge James Campanella - Perry County Circuit Court 618-357-6079
Steve Ingram - Du Quoin Chief of Police 618-542-2131
Dustin W. Steele (personal) 618-318-5934
Accomplishments
- Responsibilities of clerk; cut plywood using circular saw, ripping lumber using radial arm saw and table saw, cut and thread iron pipe, cut and install glass and plexiglas, help customers with plumbing and electrical supplies, ring customers sales up, estimate building products, order products.
Responsibilities Clerk
usage of circular and table saw, glass cuter to cut glass and plexiglas, operate pipe cutter and threader, do estimates of building products, order products for store, help customers with plumbing and electrical products
Timeline
Construction Occupational Vocational Inst
Life Skills Re-Entry Center Lakeland college
10.2023 - Current
Clerk
Du Quoin Home Lumber
08.2011 - 06.2023
Manager
Ace Hardware
02.2006 - 08.2011
Bachelor of Arts - Criminal Justice
Southern Illinois University Carbondale
Master of Science - Education,Workforce, Curriculum
Southern Illinois University Carbondale
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