Steven Zumpano
Utica,NY
Summary
Proven leader at Avico Distributor Inc, adept in enhancing customer satisfaction and streamlining operations. Excelled in supervising staff and fostering vendor relationships, boosting sales growth through strategic merchandise displays. Combines strong organizational skills with a commitment to ethical work practices and team collaboration.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Avico Distributor Inc
Utica, NY
09.2010 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate Of Fine Arts - Photography
M.V.C.C Community College
Utica, NY06.2001
Skills
I'm well organized I Have Good Work Ethics Work good with others I'm honest
- Customer Service and Engagement
- Store Organization
- Customer Relations
- Sales Growth
- Retail Operations
Timeline
Assistant Store Manager
Avico Distributor Inc
09.2010 - Current
Associate Of Fine Arts - Photography
M.V.C.C Community College