Steven Aguirrre
East Northport
Summary
Results-oriented professional with extensive experience in customer support and sales management. Strong skills in time management and verbal communication, successfully implementing process improvements that enhance customer experience and streamline operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Construction Assistant
Abel and Sons Construction
Huntington, NY
10.2018 - 05.2025
- Supported site supervisors by maintaining compliance with safety regulations and protocols.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
Sales Associate
Modell's Sporting Goods
Commack, NY
09.2018 - 01.2020
- Assisted customers in product selection to enhance shopping experience and drive sales.
- Maintained store presentation by organizing merchandise displays and ensuring stock availability.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction ratings.
- Collaborated with management on visual merchandising initiatives, improving store layout for increased traffic flow.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Automotive Technician
Mercedes-Benz of Smithtown
Saint James, NY
01.2021 - 04.2025
- Diagnosed and repaired complex automotive systems, ensuring optimal vehicle performance and customer satisfaction.
- Collaborated with service advisors to communicate repair needs and provide accurate estimates for customers.
- Implemented process improvements that reduced turnaround times for vehicle servicing without compromising quality.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Performed safety and emissions inspections.
Manager, Sales and Customer Support
USA Tires and Wheels
Hempstead, NY
07.2025 - 10.2025
- Analyzed customer feedback to implement process improvements in support operations.
- Oversaw inventory management systems, ensuring accurate tracking and timely replenishment of stock.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
Education
Northport Highschool
Northport, NY06-2020
No Degree - Liberal Arts And Sciences
Suffolk County Community College
Selden, NYSkills
- Customer service
- Team leadership
- Decision-making
- Time management
- Verbal and written communication
- Conflict resolution
- Clear communication
Certification
- Certified security guard training (Guardian Group Services)
- Licensed Security guard (NYS)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Martial Arts
- Boxing
- Running
- Photography
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Manager, Sales and Customer Support
USA Tires and Wheels
07.2025 - 10.2025
Automotive Technician
Mercedes-Benz of Smithtown
01.2021 - 04.2025
Construction Assistant
Abel and Sons Construction
10.2018 - 05.2025
Sales Associate
Modell's Sporting Goods
09.2018 - 01.2020
Northport Highschool
No Degree - Liberal Arts And Sciences
Suffolk County Community College