Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Steven Jay Marcotte

Beverly Hills,CA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

16
16
years of professional experience

Work History

Sales Manager

Maserati Of Santa Monica
02.2021 - Current
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Held weekly meetings with Sales Associatess to identify techniques to overcome sales obstacles.

General Sales Manager

Volvo Of Santa Monica
01.2016 - 02.2021
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Upheld company policies and implemented standards fairly.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Developed and strengthened high-performance sales team.

General Manager

Acura Of Santa Monica
03.2010 - 01.2016
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Designed modern employee recognition program which boosted productivity and improved morale.

General Sales Manager

Honda Of Downtown LA
02.2007 - 04.2010
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Aggressively pursued competitive accounts by differentiating company from competitors.

Education

Business Management

University of Houston - Clear Lake
Houston, TX

Applied Psychology

University of Colorado At Boulder
Boulder, CO

Skills

  • Time Management
  • Risk Mitigation
  • Profit and Revenue-Generating Strategies
  • Persuasive Negotiations
  • CRM Software
  • Coaching and Mentoring
  • Sales Process

Timeline

Sales Manager

Maserati Of Santa Monica
02.2021 - Current

General Sales Manager

Volvo Of Santa Monica
01.2016 - 02.2021

General Manager

Acura Of Santa Monica
03.2010 - 01.2016

General Sales Manager

Honda Of Downtown LA
02.2007 - 04.2010

Business Management

University of Houston - Clear Lake

Applied Psychology

University of Colorado At Boulder

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Steven Jay Marcotte