STEVEN M. RIVERA II
Summary
To succeed in a stimulating and challenging environment that will provide me with advancement opportunities. To excel with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills, knowledge and passion for organizational and personal growth.
Overview
16
16
years of professional experience
Work History
Bilingual Sales Operations Representative II
BLUEGRACE LOGISTICS
02.2021 - Current
- Cultivated and strengthened relationships with customers, vendors, and companies
- Quoting requests for customers
- Pro-actively following up with concerned customers
- Identify the best transit solution based on the specific shipment requirements
- Data entry on pricing bids
- Monitor Market conditions or trends.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction through exceptional service and communication skills.
Bilingual Operation Lead Rep
C.H. ROBINSON
05.2018 - 10.2020
- Customer/Carrier/Supplier follow-up
- Schedule appointments
- Provide shipment information
- Audit load information
- Tracking and tracing shipment
- Confirmed that customers received efficient resolution to problems by researching issues and providing adequate information
- Built lasting relationships with customers to support sales, service and business operations goals.
Provider Services Representative
UNITED HEALTHCARE GROUP
05.2017 - 05.2018
- Answer incoming calls from providers that have inquiries about eligibility and benefits, claims, or authorizations on member accounts
- Advise provider on the medical claim status and assist in options or next steps to take on claim
- Review impact cases and make determination of denied claims to be sent for review and adjustments for payout.
Bilingual Logistics Support Lead Specialist II
TQL, TOTAL QUALITY LOGISTICS
11.2015 - 05.2017
- Handle a high volume of inbound/outbound calls
- Improved employee retention rates by fostering a positive work environment and offering professional development opportunities.
- Work with shippers, receivers, and carriers to ensure on time delivery
- Financial transactions (lumper, unloading, and accessorial fees)
- Oversee daily functions to enhance business operations.
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
Admissions Rep, Administrative/Office
AMERICAN HEALTH INSTITUTE
01.2014 - 11.2015
- Organize and manage leads generated through multiple sources
- Accurately complete all paperwork associated with the enrollment process
- Participate in college fair/career fairs
- Advise students throughout the admissions process and assist with questions or concerns about completing and submitting specific forms and documents
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation
- Conducted 100-150 recruitment phone calls daily to attract new students.
GSA
TARGET CORPORATION
08.2008 - 12.2013
- Recognizing, coaching, and providing meaningful feedback
- Hold team accountable for completing position training and follow up on and assessing training progress of new team member
- Lead a safe and secure culture focused on incidents and injury
- Ensure teams are following policies, resolve problems and complaints
- Managed daily operations
- Inform team of daily goals, urgent store news, message boards
- Multi-tasked position focused on providing high quality guest services.
Education
GENERAL DIPLOMA -
F.W. Springstead High School
Spring Hill, FL05.2008
Skills
- Customer relationship management
- Team Leadership
- Decision Making & Strategic Planning
- Organizational skills
- Training & Development
- Attention to Detail
References
Available upon request
Timeline
Bilingual Sales Operations Representative II
BLUEGRACE LOGISTICS
02.2021 - Current
Bilingual Operation Lead Rep
C.H. ROBINSON
05.2018 - 10.2020
Provider Services Representative
UNITED HEALTHCARE GROUP
05.2017 - 05.2018
Bilingual Logistics Support Lead Specialist II
TQL, TOTAL QUALITY LOGISTICS
11.2015 - 05.2017
Admissions Rep, Administrative/Office
AMERICAN HEALTH INSTITUTE
01.2014 - 11.2015
GSA
TARGET CORPORATION
08.2008 - 12.2013
GENERAL DIPLOMA -
F.W. Springstead High School
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