Steven Mehler
Vistaprint
Reno,NV
30
years of professional experience
Diligent Manufacturing Team Player with proven track record in coordinating production schedules and balancing production targets while maintaining high efficiencies. Successfully managed multiple production groups simultaneously, while maintaining coordination and communication across diverse teams. Teacher and mentor to newbies. Always willing to learn and get my hands dirty.
Work History
Production Coordinator
5 Years 2 Months- Organized and scheduled production materials, hardware and personnel to achieve daily production target goals with high efficiency.
- Coordinated efforts with cross-functional teams to ensure cohesive communication and alignment on project goals, especially as it related to new SOPs and change-points.
- Trained and mentored junior staff on production protocols and best practices for standardized production. Assisted machine setup and troubleshooting across different workstations.
- Presented targets, safety material and operational protocol communication during morning stand-up meetings
- Collated, analyzed and sent daily production reports to operations management at end-of-shift
Production Operator - Level 1 Through Senior Level
4 Years- Began in packing & shipping of finished product to clients; maintain a clean and stocked working area;
- Promoted to Skilled Operator on Large Format posters/banner production (HP Latex 3600); operate grommet hole puncher machine to finished banners; ran computer-controlled cutter (3200 Zund) to extract roll-to-roll products.
- Skilled Operator- Ran guillotine blade cutter for cutting postcards, business cards.
- Skilled Operator- Ran creaser to folded card products
- Senior Operator - Promoted to Bograma which is a magnetic cylindrical die cutter for business cards.
- Moving from Production Operator through Skilled to Senior Production was about a 10-month process.
AV Technician
2 Years 1 Month- Facilitated seamless event experiences by preparing audio-visual technology for conferences and meetings.
- Audio Engineer for daily performer sound checks
- Concert - Large event camera operator / video support
AV Data Specialist
10 Months- Provided audio-visual field support during automotive and military testing and processing of automotive and military testing.
- Camera field setups for military and automotive road testing.
- Created a data archive of video clips and archives for report use.
Customer Service Assistant
2 Years 2 Months- Delivered technical assistance via phone to new residential and small business DSL internet service customers
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
Technical Support Specialist
1 Year 4 Months- Assisted government customers with text-based search engine, ensuring accurate information retrieval and user satisfaction
- Diagnosed and resolved technical issues for diverse client systems, ensuring high customer satisfaction.
- Provided expert guidance on software applications, enhancing user competency and efficiency.
- Streamlined support processes by documenting common issues and solutions, improving response times.
Technical Support Manager
7 Years 3 Months- Directed tier 1 support group, focusing on video asset management and text-based search engine support.
- Led technical support team to resolve complex customer issues efficiently.
- Streamlined support processes, improving response times and customer satisfaction ratings.
Technical Support Representative
3 Years 9 Months- Provided phone-based support for clients utilizing multi-media projectors, addressing inquiries and troubleshooting issues.
- Resolved technical issues for customers through troubleshooting and effective communication.
- Provided product support via phone, email, and chat to enhance customer satisfaction.
- Documented customer interactions and solutions in ticketing system for future reference.
Education
Bachelor of Science - Telecommunications & Film
Skills
Video production expertise
Banner production management
3200 Zund cutter operation
Printed materials inspection
Production scheduling
Technical support and troubleshooting
Production workflow optimization
Organizing 5S workspaces
Interests
I have a passion for videography and editing TV/Films.
Timeline
Production Coordinator
Vistaprint
06.2021 - 08.2026Read More
Production Operator - Level 1 Through Senior Level
Cimpress/VistaPrint
06.2017 - 06.2021Read More
AV Technician
Peppermill Resort & Casino
05.2015 - 06.2017Read More
AV Data Specialist
Hodges Transportation INC
05.2011 - 03.2012Read More
Customer Service Assistant
AT&T
03.2009 - 05.2011Read More
Technical Support Specialist
Criterion Systems, Inc.
08.2007 - 12.2008Read More
Technical Support Manager
Convera Resources
05.2000 - 08.2007Read More
Technical Support Representative
Proxima Corporation
08.1996 - 05.2000Read More
San Diego State University
Bachelor of Science from Telecommunications & Film
Read More