Steven Michale Hardy
Whitewater,WI
Summary
Dynamic professional with extensive experience logistics transportation driving, excelling in operational efficiency and customer service. Proven ability in IT support and hardware installation, complemented by strong decision-making and organization skills. Recognized for maintaining safety compliance and enhancing team performance through effective training and supervision. Adaptable and dependable, committed to achieving excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Commercial Driver
Johns Disposal
Whitewater, WI
11.2024 - Current
- Managed operations of Roll Off Semi Truck.
- Managed operations of automated garbage trucks.
- Conducted routine vehicle inspections to ensure safety and compliance with regulations.
- Assisted in training new drivers on safe driving practices and operational procedures.
- Maintained accurate records of vehicle mileage, fuel usage, and load weights for reporting.
- Assisted in training new drivers on proper operation of roll-off trucks as well as company policies.
- Enhanced operational efficiency by performing thorough pre-trip and post-trip inspections of the vehicle.
- Skillfully maneuvered roll-off truck in tight spaces, preventing property damage and maintaining a clean driving record.
- Ensured accurate billing by carefully recording job details such as mileage, hours worked, and material weight.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Navigated difficult terrain with ease, ensuring smooth and safe transportation of materials to their designated disposal sites.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Fastened chains, straps, covers, and binders to secure load during transit.
Farm Owner
Hardy Farms, LLC
Whitewater, WI
05.1994 - Current
- Managed daily operations, ensuring equipment maintenance and safety compliance.
- Trained and supervised seasonal staff in farm procedures and safety protocols.
- Established relationships with local suppliers for seeds, fertilizers, and equipment needs.
- Oversaw farm maintenance ensuring all structures/equipment were kept in good working order to prevent delaysdowntime.
- Maintained accurate financial records for budgeting purposes, enabling informed decision-making regarding operational investments.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Monitored livestock health and administered medication and vaccinations at established intervals.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Budgeted equipment purchases and regular repairs.
Handyman
Whitewater Home Repair LLC
Whitewater, WI
03.2023 - 03.2024
- Performed meticulous brickwork and cement application for optimal results.
- Repaired and replaced damaged plumbing pipes and components, including garbage disposals and dishwashers along with tubs and showers.
- Performed replacement of electrical components, including fans, lights, outlets, and switches.
- Assisted in painting interior/exterior surfaces for a refreshed appearance that exceeded .
- Utilized power tools safely, enabling efficient completion of various construction-related tasks while minimizing risk of injury or damage to property.
- Assisted in completing major renovation projects, resulting in timely and high-quality outcomes for clients.
- Installed new equipment in multiple customer locations.
- Installed cabinets and shelving units in homes and offices to provide additional space
- Carried out carpentry work such as framing walls and installing doors, enhancing the overall aesthetics of clients'' homes.
Information Technology Specialist
St Coletta Jefferson
Jefferson, WI
03.2011 - 05.2013
- Designed and implemented wireless and LAN network infrastructure.
- Provided technical support for software and hardware issues, ensuring minimal downtime.
- Assisted in system configurations and installations, enhancing operational efficiency.
- Conducted user training sessions on new technologies to improve adoption rates.
- Collaborated with cross-functional teams to streamline IT processes and workflows.
- Maintained accurate documentation of IT procedures and troubleshooting guides for reference.
- Resolved technical inquiries from staff, facilitating smooth technology integration within departments.
- Monitored network performance and reported anomalies to improve system reliability.
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
Retail Store Owner
Jaguar Computer & Technology Systems
Whitewater, WI
01.2003 - 04.2011
- Managed inventory procurement.
- Oversaw stock control processes.
- Managed invoicing processes efficiently.
- Directed hiring processes and managed team of staff and interns.
- Delivered specialized guidance on IT solutions to residential and commercial clients.
- Built and optimized computer and network setups.
- Managed daily store operations, ensuring optimal inventory levels and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and drive sales growth.
- Conducted training sessions to enhance staff expertise in product knowledge.
- Reduced transaction errors through effective cash handling techniques.
IT Intern
St. Colettas Jefferson
Jefferson, WI
2001 - 2003
- Assisted in troubleshooting hardware and software issues for end-users.
- Provided technical support for various applications and systems utilized by staff.
- Supported data entry tasks, ensuring accuracy and consistency across records.
- Helped maintain inventory of IT equipment, tracking usage and availability effectively.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Supported IT department in handling technology rollout and maintenance.
- Supported senior developers in implementing new technologies and refining existing systems.
- Assisted in network infrastructure upgrades and expansions, supporting growing business requirements and improving system performance.
- Assisted in development of user manuals and training materials, improving user understanding and adoption of new software tools.
- Supported development of custom software solutions, aligning with specific business needs and objectives.
Lifeguard
St. Colettas Jefferson
Jefferson, WI
2001 - 2002
- Monitored pool areas to ensure safety of patrons and prevent accidents.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Conducted regular inspections of pool facilities and equipment for compliance with safety regulations.
- Educated patrons on pool rules and safety procedures to promote a safe environment.
- Assisted in organizing recreational activities, enhancing guest engagement and enjoyment.
- Maintained accurate records of incidents, ensuring thorough documentation for management review.
- Collaborated with team members to maintain cleanliness and organization of pool area.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
- Earned Water Safety Instructor certification and managed beachfront safety.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Education
Certificate of Microcomputer Systems - Computer And Information Systems
Gateway Technical College
Elkhorn, WIAssociate of Applied Science - Computer Information Systems
Gateway Technical College
Elkhorn, WIHigh School Diploma -
Whitewater High School
Whitewater, WI1998
Skills
- Computer skills
- Decision-making
- Organization and time management
- Customer service
- Friendly, positive attitude
- Hardware installation
- IT support experience
- Information systems
- Networks
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Calm under pressure
- Active listening
Certification
- CDL A with Tanker
- OSHA Front loader Operator Training Certification
- OSHA Dump Truck Operator Training Certification
- OSHA Sit-Down Forklift Operator Training Certification
- OSHA Pallet Jack Operator Training Certification
Timeline
Commercial Driver
Johns Disposal
11.2024 - Current
Handyman
Whitewater Home Repair LLC
03.2023 - 03.2024
Information Technology Specialist
St Coletta Jefferson
03.2011 - 05.2013
Retail Store Owner
Jaguar Computer & Technology Systems
01.2003 - 04.2011
Farm Owner
Hardy Farms, LLC
05.1994 - Current
IT Intern
St. Colettas Jefferson
2001 - 2003
Lifeguard
St. Colettas Jefferson
2001 - 2002
Certificate of Microcomputer Systems - Computer And Information Systems
Gateway Technical College
Associate of Applied Science - Computer Information Systems
Gateway Technical College
High School Diploma -
Whitewater High School