Steven Furr
Cleveland,OH
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
Carefree Insurance Services
08.2021 - 05.2023
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Licensed Insurance Agent
Transamerica Agency Network
07.2017 - 11.2020
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Technical Support Representative
Kichler Lighting
01.2015 - 07.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support.
Technical Support Specialist
Oatey SCS
11.2011 - 06.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Associate of Applied Science - Computer And Information Sciences
Lakeland Community College
Willoughby, OH05.2017
Skills
- Partnership Cultivation
- Consultative Selling Techniques
- Customer Service and Assistance
- Customer Follow-Up
- Product Selection
- Collaborative Team Player
- Troubleshooting and Assistance
- Friendly and Patient
- Creative Issue Resolution
Timeline
Licensed Insurance Agent
Carefree Insurance Services
08.2021 - 05.2023
Licensed Insurance Agent
Transamerica Agency Network
07.2017 - 11.2020
Technical Support Representative
Kichler Lighting
01.2015 - 07.2017
Technical Support Specialist
Oatey SCS
11.2011 - 06.2015
Associate of Applied Science - Computer And Information Sciences
Lakeland Community College
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