Steven King
Winchester,KY
Summary
Retail Merchandising and Customer Service Professional experienced in driving sales growth and maintaining inventory accuracy. Increased sales and reduced shrink through effective merchandising strategies and strong customer relationships. Focused on delivering exceptional customer experiences and optimizing product visibility across multiple accounts.
Overview
27
27
years of professional experience
Work History
Customer Service Merchandiser
G&J Pepsi-Cola
Winchester, KY
12.2021 - Current
- Merchandised products to enhance sales and elevate brand visibility.
- Execute company merchandising and display standards.
- Identify and correct out-of-stock conditions.
- Maintained accurate inventory levels to ensure consistent product availability.
- Built and nurtured customer relationships to foster loyalty and repeat business.
Merchandiser
Ale-8-One Bottling Company
Winchester, KY
06.2014 - 06.2021
- Managed product displays and merchandising activities to enhance brand visibility and drive sales across assigned accounts.
- Executed promotional and seasonal displays, attracting customer attention and promoting product engagement.
- Assisted customers and store personnel, fostering collaboration that contributed to increased sales performance.
- Created eye-catching promotional displays to attract customer attention.
Merchandiser
Dr Pepper Snapple Group
Lexington, KY
11.2013 - 06.2014
- Merchandised products to enhance visual appeal and drive customer engagement.
- Cultivated account relationships to optimize product placement and availability.
- Supported inventory control and display maintenance to ensure product readiness.
Assistant Grocery Manager
Kroger
Lexington, KY
04.2008 - 06.2013
- Coordinated daily grocery department operations to ensure efficient workflow.
- Developed employee schedules and assigned tasks to optimize team productivity.
- Reduced shrink through inventory control and proper rotation practices.
- Created employee schedules and delegated tasks.
- Trained associates on safety procedures and operational standards.
- Implemented sales and merchandising initiatives to enhance customer engagement.
KMA Staffing Coordinator
KMA Staffing Coordinator
Stanton, KY
06.2002 - 01.2007
- Coordinated staffing schedules and employee assignments to align with operational requirements.
- Maintained accurate staffing records and supported personnel processes to facilitate compliance and efficiency.
- Ensured adequate staffing coverage to meet resident care needs and enhance overall service quality.
Shift Leader
Hardee's
Stanton, KY
09.1999 - 05.2002
- Supervised team members to ensure effective daily operations.
- Assisted with training to enhance team performance and supported customer service initiatives.
- Maintained operational and safety standards to promote a safe work environment.
Education
Maysville Community College
Morehead, KYSkills
- Retail Merchandising
- Planogram & Display Execution
- Visual merchandising
- Inventory Management
- Inventory control
- Shrink Reduction
- Stock rotation
- Product Ordering
- Sales Growth Strategies
- Shelf Audits & BOH/OOS Corrections
- Customer Service Excellence
- Team Leadership & Training
- Scheduling & Workforce Planning
- Problem Solving
- 20 years of customer service experience
- 11 years of management and supervisory experience
- Strong merchandising and inventory-control skills
- Stock rotation
Timeline
Customer Service Merchandiser
G&J Pepsi-Cola
12.2021 - Current
Merchandiser
Ale-8-One Bottling Company
06.2014 - 06.2021
Merchandiser
Dr Pepper Snapple Group
11.2013 - 06.2014
Assistant Grocery Manager
Kroger
04.2008 - 06.2013
KMA Staffing Coordinator
KMA Staffing Coordinator
06.2002 - 01.2007
Shift Leader
Hardee's
09.1999 - 05.2002
Maysville Community College