Bianca Carlo
Manor,TX
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Exceptional leadership capabilities paired with dedication to operational excellence and superior service delivery.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
RemoteCOM
Round Rock, Texas
04.2025 - Current
- Managed correspondence with officers and clients through email communications
- Inventory management for office and sales
- Manage incoming calls from Officers and Spanish clients, providing assistance to regular clients when required.
- Developed office procedures to streamline daily administrative tasks consistently.
- Coordinate executive activities for CEO by managing conference enrollments, hotel reservations, and pertinent tasks.
Administrative Supervisor
RemoteCOM
Round Rock, TX
08.2024 - 04.2025
- Ensure all administrative tasks were completed accurately and on time.
- Supervised a team of administrative professionals including hiring, training, scheduling, evaluating performance and providing feedback.
- Maintained accurate records of employee attendance, leave requests, payroll information and other related documents.
- Monitored inventory levels of office supplies to ensure adequate stock was available at all times.
- Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
Customer Service Representative
RemoteCOM
Round Rock, TX
03.2023 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support.
- Documented comprehensive records of customer interactions, transactions, and comments for future reference.
- Addressed inbound inquiries through calls, chats, and emails to improve customer service.
Education
Bachelor of Science - Secretarial Studies And Office Administration
Inter American University of Puerto Rico San German
San German, PR05-2020
Skills
- Problem-Solving
- Call Center Operations
- Customer Support
- Training and mentoring
- Bilingual (Spanish)
- Microsoft Teams, Excel, Word & Powerpoint
- Task Coordination
- Telephone and email etiquette
- Inventory management
- Team supervision
- Travel coordination
- Timesheet management
Education
other
Timeline
Administrative Assistant
RemoteCOM
04.2025 - Current
Administrative Supervisor
RemoteCOM
08.2024 - 04.2025
Customer Service Representative
RemoteCOM
03.2023 - 07.2024
Bachelor of Science - Secretarial Studies And Office Administration
Inter American University of Puerto Rico San German