Steven Ray Fields II
Arlington,TX
Summary
Agile and adaptable team leader with stellar management history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and guest service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Open and eager to leaning new things.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Hawaiian Falls Mansfield
02.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Front Desk Concierge
Walt Disney World Resort Disney College Program
08.2022 - 02.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Regional Operations Supervisor
Hawaiian Falls Waterparks
05.2019 - 02.2023
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Developed and deepened relationships with Guest, as well as employees.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed all Front Gate sales.
- Weekly calls with corporate to discuss sales/labor for the park.
- Oversaw the parks best practices, leading to significantly increased staff retention rates.
Park Manager
Urban Air Trampoline Park
07.2019 - 03.2020
- Carried out day-to-day duties accurately and efficiently.
- Opening/Closing Making sure everything in the safe is accounted for.
- Identified issues, analyzed information and provided solutions to problems.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Bachelor of Business - Hospitality And Recreation Management
Florida Atlantic University
Boca Raton, FL12.2021
Associate Degree in Hospitality - Hospitality And Recreation Management
Tarrant County College District
Fort Worth, TX05.2021
Skills
- POS systems operations
- Growth planning
- Relationship building and management
- Operational Efficiency and Safety
- Time management
- Problem-solving
- Product and service sales
- Originality and Creativity
Accomplishments
Disney College Program participant
Certification
- Licensed Star Guard Instructor
- Licensed CPO- Certified Pool & Spa Operator
- Personal Trainer (NASSCO)
- Forklift Certified
Living life, Having fun, Golf, football
Living in the present is very big for me, it's what shapes the future. If you dwell too much on the future you miss out on the gift in front of you which is the present.
Timeline
Operations Manager
Hawaiian Falls Mansfield
02.2023 - Current
Front Desk Concierge
Walt Disney World Resort Disney College Program
08.2022 - 02.2023
Park Manager
Urban Air Trampoline Park
07.2019 - 03.2020
Regional Operations Supervisor
Hawaiian Falls Waterparks
05.2019 - 02.2023
Bachelor of Business - Hospitality And Recreation Management
Florida Atlantic University
Associate Degree in Hospitality - Hospitality And Recreation Management
Tarrant County College District
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