Stevenson Dominique
Ocoee,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also provides lasting customer satisfaction by excelling in many different skills and delivering quality service and unparalleled support.. Open minded to learning new things to do what is best for the company and customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Faneuil
01.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Walt Disney Parks and Resorts
Culinary Assistant
06.2019 - 12.2019
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Food Service Attendant
SeaWorld Parks & Entertainment, Inc.
02.2018 - 05.2019
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- Answered guests' questions about menu items and helped make selections.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
High School Diploma -
Lighthouse High School
Orlando, FL05.2017
Associate of Applied Science - Pharmacy Technician
Concorde Career Institute - Orlando
Orlando, FL10.2023
Skills
- Customer Relations
- Account Management
- Active Listening
- Microsoft Office
- Customer Service
- Business Development Understanding
- Management of Repair Parts
- Inventory Management
- Staff Training
Additional Information
Volunteer Frequently at The Firs Baptist Church:
- Guest Services: I greet new members of the church and help them navigate. I answer any questions and provide information on different ways to serve at this church.
Certification
- CPhT - Certified Pharmacy Technician
Languages
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative
Faneuil
01.2020 - Current
Walt Disney Parks and Resorts
Culinary Assistant
06.2019 - 12.2019
Food Service Attendant
SeaWorld Parks & Entertainment, Inc.
02.2018 - 05.2019
High School Diploma -
Lighthouse High School
Associate of Applied Science - Pharmacy Technician
Concorde Career Institute - Orlando
Similar Profiles
Senterra GrierSenterra Grier
Healthcare Appointment Setter at FaneuilHealthcare Appointment Setter at Faneuil
Lea LinderLea Linder
Customer Service Representative at FaneuilCustomer Service Representative at Faneuil
Kristina HaglundKristina Haglund
Customer Service Representative at FaneuilCustomer Service Representative at Faneuil
Chandra HerringChandra Herring
VP of Training and Quality Assurance at FaneuilVP of Training and Quality Assurance at Faneuil
Chad WrenChad Wren
Team Leader at Cox AutomotiveTeam Leader at Cox Automotive