Summary
Overview
Work History
Education
Skills
Email
References
Timeline
Generic

Steven Zane Ogan

Mesa,AZ

Summary

Seasoned Operational Manager with a background in enhancing organizational processes and driving business growth. Strong emphasis on streamlining operations, improving training programs, and increasing team efficiency. Demonstrated ability to implement strategic plans that align with company objectives. Previous work resulted in improved operational systems, cost reductions, and increased productivity.

Overview

11
11
years of professional experience

Work History

Station Operational Manager

FedEx Express
Phoenix, AZ
10.2022 - Current
  • Lead daily safety briefings, enhancing team awareness and compliance
  • Streamline operations, boosting efficiency and reducing delays
  • Resolve employee and customer disputes with professionalism
  • Manage staffing and scheduling, ensuring optimal resource allocation
  • Conduct interviews, selecting top candidates for open positions
  • Fostered a cohesive work environment, resolving disputes and interviewing candidates
  • Facilitated smooth operations across multiple locations as needed
  • Analyzed operational data to streamline processes and improve efficiency
  • Delivered timely reports and participated in QAT meetings to enhance QDM expertise
  • Meticulously organized workload, prioritizing time-sensitive materials
  • Ensured accurate payroll processing and maintained high standards of professionalism
  • Implemented creative solutions to operational challenges, applying QDM skills to address discrepancies and optimize station performance.

Swing Courier/ DOT - Dangerous Goods Agent

FedEx Express
Las Vegas, NV
06.2017 - 09.2022
  • Managed dangerous goods handling, ensuring compliance with safety protocols and efficient ULD operations, while maintaining a spotless safety record
  • Efficiently built and broke down ULDs and pallets, improving operational flow
  • Assisted with 150lb packages and moved full ULDs, enhancing delivery efficiency
  • Conducted vehicle inspections, reporting issues promptly to maintain fleet reliability
  • Delivered and picked up packages on time, ensuring customer satisfaction
  • Answered customer queries on the road, providing reliable information
  • Learned over 20 routes, enhancing station reliability and operational flexibility
  • Completed AiM 2.0 Management Program, gaining valuable leadership skills.

Service Coordinator

Discount Tire
Las Vegas, NV
06.2020 - 11.2020
  • Serviced diverse vehicles, ensuring quality and safety for customers
  • Streamlined inventory management processes, reducing waste and improving stock accuracy
  • Developed training program for new hires, accelerating onboarding
  • Mentored and trained new hires, developing a comprehensive onboarding program that accelerated skill acquisition and team integration
  • Conducted thorough vehicle inspections, proactively identifying and addressing potential safety issues to ensure customer well-being.

Waiter

Mezzo Italian Bistro
Las Vegas, NV
01.2015 - 01.2019
  • Efficiently collected and delivered dishes to the kitchen, ensuring timely cleaning and turnover
  • Maintained cleanliness of tables, adhering strictly to sanitation standards
  • Assisted in decorating the restaurant for special events, enhancing customer experience
  • Provided outstanding service to customers, fostering repeat business and positive reviews
  • Memorized extensive food and wine menus, offering detailed recommendations to patrons.

Cashier/Retailer

Metro Pizza
Las Vegas, NV
01.2014 - 06.2014
  • Delivered exceptional customer service during high-volume periods, enhancing customer satisfaction
  • Efficiently managed POS system for accurate and quick order processing, reducing wait times
  • Handled cash and credit transactions with precision, ensuring financial accuracy
  • Supported inventory control and stock ordering, maintaining optimal stock levels
  • Built strong customer relationships through friendly interactions, increasing repeat business.

Education

Ondeck certified
01.2023

Aim Certified
01.2022

Solano Community COLLEGE

Arbor View High School

Skills

  • Document Control
  • Incidents management
  • Customer Retention
  • Business Planning
  • Customer Service
  • Organizational Management
  • Workflow Optimization
  • Performance monitoring

Email

zaneogan48@ymail.com, zane.ogan@fedex.com

References

  • Earl Kahanu, FedEx Operations Manager, (808) 864-7553
  • Nate Bent, Discount Tire Senior Manager, (702) 788-8999
  • Kelly Richards, Co-Owner of Mezzo’s Italian Bistro, (702) 301-2442
  • Nancy Tippets, FedEx Operations Manager, (702) 901-3999
  • Shay Emblton, Senior Manager-LASA, (702) 415-6452
  • Bob Rivas, Senior Manager-LUFA, (224) 760-1910

Timeline

Station Operational Manager

FedEx Express
10.2022 - Current

Service Coordinator

Discount Tire
06.2020 - 11.2020

Swing Courier/ DOT - Dangerous Goods Agent

FedEx Express
06.2017 - 09.2022

Waiter

Mezzo Italian Bistro
01.2015 - 01.2019

Cashier/Retailer

Metro Pizza
01.2014 - 06.2014

Ondeck certified

Aim Certified

Solano Community COLLEGE

Arbor View High School

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Steven Zane Ogan