Stevie Burns
Glendale,AZ
Summary
Compassionate and adaptable Student Services Counselor skilled in conflict resolution and resource navigation. Proven ability to build trust and maintain confidentiality while delivering impactful support to students' academic and personal development.
Overview
5
5
years of professional experience
Work History
Student Services Counselor
Grand Canyon Education
Phoenix, Arizona
09.2024 - Current
- Managed and advised a high-volume caseload of 250+ continuing students, ensuring compliance with academic policies, progression requirements, and graduation timelines.
- Educated students on evidence-based stress management techniques and coping strategies for personal development.
- Maintained confidentiality and ethical standards while handling sensitive client information and documentation.
- Guided students on financial aid processes, including FAFSA reapplication, responsible borrowing, and resolution of C-Codes/verification issues.
- Financially cleared students each term by resolving account discrepancies, coordinating funding strategies, and maintaining accurate financial records.
- Collaborated with cross-functional departments (Financial Aid, Academic Records, Classroom Operations, Mental Health Services) to resolve issues and maintain DOE/University compliance.
- Achieved strong performance results with 85%+ student satisfaction and 90%+ KPI scores for four consecutive terms.
- Collaborated with educational professionals and Mental Health Departments to integrate counseling services within academic frameworks.
Server
The Social on 83rd
Peoria, Arizona
02.2021 - 09.2024
- Delivered high-quality service to 100+ guests per shift, ensuring a positive dining experience in a fast-paced, high-volume environment.
- Generated $1,200+ in daily sales, upselling menu items, beverages, and specials to boost revenue.
- Accurately processed transactions, handling cash, card, and split payments with zero discrepancies.
- Trained and mentored 10 newly hired servers, reinforcing service standards and operational procedures.
- Maintained strict compliance with food safety, sanitation, and alcohol service regulations
- Recognized by management for reliability, teamwork, and consistent performance during peak service hours.
- Coordinated with team members to streamline workflow during peak hours.
- Adapted to various customer needs and preferences to enhance service quality.
- Resolved customer complaints effectively to maintain high satisfaction levels.
Education
Bachelor of Science - Psychology With An Emphasis in Forensic Psychology
Grand Canyon University
Phoenix, AZ04-2024
Master of Science - Psychology With An Emphasis in Forensic Psychology
Grand Canyon University
Phoenix, AZSkills
- Conflict resolution and support
- Case management and tracking
- Resource navigation and collaboration
- Confidentiality and ethics
- Interpersonal communication and trust-building
- Analytical assessment and problem-solving
- Multitasking and time management
- Collaboration with departments and team members
References
References available upon request.
Accomplishments
PSI Chi Honor society
Timeline
Student Services Counselor
Grand Canyon Education
09.2024 - Current
Server
The Social on 83rd
02.2021 - 09.2024
Bachelor of Science - Psychology With An Emphasis in Forensic Psychology
Grand Canyon University
Master of Science - Psychology With An Emphasis in Forensic Psychology
Grand Canyon University