Theresa Hefty
Surprise,AZ
Summary
Highly adaptable relationship builder, communicator, problem-solver, and cross-functional/organizational leader with a career narrative of driving business outcomes through effective case and project management. Adept at engaging with key stakeholders and clients, understanding business objectives, aligning resources, problem solving, and planning and executing strategic priorities. Regularly utilized as a Subject Matter Expert to drive team results, train and educate new team members, and provide real-time support for issue resolution and customer advocacy. Seeking to obtain a position as a Project Coordinator that will allow me to utilize my strong organizational and communication skills to make significant professional contributions.
Overview
23
23
years of professional experience
Work History
Student Services Counselor
Grand Canyon Education
07.2016 - Current
- Management and coordination of $9M annual portfolio while maintaining Accounts Receivable Minimum of 98% and student retention level of over 90% per semester. Responsible for financial management and academic planning individualized for 360+ on‐campus students.
- Build and Maintain relationship with students and families, providing knowledge, academic and financial advisement and motivating through to graduation. Collaborating with faculty, on-campus personnel and other student stakeholders to ensure positive student engagement.
- Duties: Traditional Campus Counsel Students on University Policies and Procedures, Develop and track performance metrics for Academic planning/schedule for Graduation Requirements, Financial Services Funding Sources Semesterly, Federal FAFSA Implementation and Regulation, Coordination of University Appeals, Maintain accurate detail Record of Account.
Project Coordinator
BlueStar Resort & Golf
09.2010 - 01.2016
- Coordinate Landscape Projects between Trilogy-Members, Management and Construction Team and BlueStar-Design Team, Construction Team, Procurement, Accounting, and Management.
- Duties: Construction plan review, Plan Takeoffs, and Member communication/relationships. Financials: Member invoicing, Vender invoicing, maintain monthly PNL, Monthly Projections, Residential/Commercial Project Proposals, Change Orders, Permit submittals, and project scheduling and budgeting.
- HR Duties: Staff onboarding and offboarding paperwork, maintain and submit timecards, review benefit packages.
Lead Server and Trainer
TGI Fridays
03.2006 - 09.2009
- Team Lead, Customer Service, Attention to detail, Perceive and anticipate needs of customers, Food Handlers Certified, Maintain SOP
Intern/Patient Coordinator
Diana Noland MPN RDN
06.2005 - 03.2006
- Patient Intake-review medical history, record vital signs, review food diaries, prepare patient for nutritional assessment with Nutritionist. Attended seminars and workshops for development of nutritional concepts and therapies, Professional development and networking
Lead Server/Trainer
Outback Steakhouse
09.2000 - 06.2005
- Team Lead, Customer Service, Attention to detail, Perceive and anticipate needs of customers, Food Handlers Certified, Maintain SOP
Education
Bachelor of Arts - Community Health Education
Northern Arizona University
Flagstaff, AZSkills
Emotional Intelligence
Problem Solver
Critical Thinking
Analytical Mindset
Escalation/Conflict Resolution
Customer Service Oriented
Thrive in Fast-Paced Environment
Effective Communication with Stakeholders
Quicker Learner
Additional Information
Proficiency in Microsoft Office Word, Excel and Powerpoint; Outlook; CRM; Touché POS; CampusVue/Anthology; Transact Pay; SupplyPro-BuildPro; Arizona 811(Blue Stake); Quickbooks Efficient typist, ten-key by touch, high volume email and phone
Timeline
Student Services Counselor
Grand Canyon Education
07.2016 - Current
Project Coordinator
BlueStar Resort & Golf
09.2010 - 01.2016
Lead Server and Trainer
TGI Fridays
03.2006 - 09.2009
Intern/Patient Coordinator
Diana Noland MPN RDN
06.2005 - 03.2006
Lead Server/Trainer
Outback Steakhouse
09.2000 - 06.2005
Bachelor of Arts - Community Health Education
Northern Arizona University
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