STEVIE CANNON
Chesco Services
Columbia,SC
1
Certification
5
years of professional experience
Assisted customers by providing exceptional service to enhance satisfaction and support company objectives.,Handled high volumes of inbound calls while fostering positive relationships with clients.,Utilized CRM systems effectively alongside strong active listening and multitasking skills.,Supported individuals with intellectual, physical, and mental disabilities with compassion and expertise.,Certified in CPR and as a medication technician, ensuring safety and well-being in care.,Operated wheelchair-accessible vehicles, including 15-passenger cutaway vans, to accommodate diverse needs.
Work History
House Manager
1 Year 1 Month- Supported consumers and staff by overseeing daily living activities (ADLs).
- Guided staff in understanding their assigned tasks and provided assistance during staffing shortages.
- Managed consumer shopping, meal preparation, staff documentation, and administrative tasks.
- Distributed medication and ensured safe transportation of consumers while upholding cleanliness standards.
- Recorded consumer behaviors, injuries, and daily activities in Therap, and prepared monthly administrative reports.
- Participated in all mandatory training sessions.
Direct Support Staff Level 1
2 Years 3 Months- Supervises all residents according to appropriate accountability levels.
- Works as a member of a treatment team in developing, implementing, and evaluating residential plans for all residents and participates in all required training.
- Writes reports of resident behavior and activity and documents in THERAP.
- Observes changes in resident behavior and reports changes to the Program Coordinator accordingly.
Customer Service Specialist
1 Year 2 Months- Responded to customer inquiries and concerns to provide effective assistance and maintain service quality.
- Assisted new and returning customers by addressing issues and crafting tailored solutions.
- Recorded customer interactions in CRM to monitor requests and resolutions.
Customer Service Agent
10 Months- Assisted veterans with inquiries regarding benefits and entitlements.
- Managed calls addressing technical difficulties veterans faced with online portal access.
- Maintained composure and efficiency while supporting callers in distress.
Education
High School Diploma
Skills
CRM
Data Entry
Spreadsheets
Customer Service
De-escalation
Therap
Schedule making
Medication administration
CPR
Cutaway vehicle
Therapeutic options
Certification
CPR
MEDICATION TECHNICIAN
DEFENSIVE DRIVING
THERAPEUTIC OPTIONS
CPI TRAINING
Timeline
House Manager
Chesco Services
07.2025 - CurrentRead More
Direct Support Staff Level 1
DDSN Midlands Center
04.2023 - 07.2025Read More
Customer Service Agent
TDB Communications
06.2022 - 04.2023Read More
Customer Service Specialist
Spherion Staffing
04.2021 - 06.2022Read More
D. W. Daniel High School
High School Diploma
Read More