Stevie Creighton
Richmond,VA
Summary
Dynamic leader with a proven track record in project management and networking, recognized for enhancing operational efficiency through robust quality assurance practices that elevate service delivery. Expertise in training and development fosters a culture of continuous improvement, while adept problem-solving skills drive innovative solutions to complex challenges. Strong communication abilities facilitate collaboration across diverse teams, ensuring alignment with organizational goals and objectives. Committed to leveraging these skills to contribute to organizational success and drive impactful results.
Overview
11
11
years of professional experience
Work History
Unit Coordinator
Bon Secours St. Mary's Hospital
03.2020 - Current
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Teamed with diverse professionals to enhance patient care and reduce response times.
- Served as a key point of contact to enhance collaboration on patient care issues across different sectors.
- Ensured all organizational practices met the criteria established by bodies such as CMS, TJC, and JCAHO.
- Developed and implemented scheduling systems to optimize staff allocation and improve operational efficiency.
Patient Service Representative
Patient First
04.2018 - 02.2020
- Streamlined patient registration process through accurate verification of documentation.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Guest Services Manager
Hudson & Fouquet
03.2015 - 04.2018
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw scheduling and task execution of staff to enhance operational efficiency.
- Ensured guests received excellent service by developing and maintaining positive relationships with guests.
- Analyzed service metrics to identify trends, driving strategic improvements in guest engagement.
Education
Certificate of Technical Studies - Emergency Medical Technician
J. Sargeant Reynolds Community College
Richmond, VA08-2024
Bachelor of Science - Nursing
Bon Secours Memorial School of Nursing
Richmond, VA01-2020
Bachelor - Communications
University of Maryland, College Park
College Park, MD06-2014
Associate of Science - Computer Science
Colorado Technical University
Colorado Springs, CO06-2026
Skills
- Project management
- Training and mentoring
- Critical thinking
- Marketing
- Operations management
- Networking strategies
- System performance optimization
- Skilled in Microsoft Office Suite
- Scheduling management
- Software knowledge
- Document control
- HIPAA compliance
Timeline
Unit Coordinator
Bon Secours St. Mary's Hospital
03.2020 - Current
Patient Service Representative
Patient First
04.2018 - 02.2020
Guest Services Manager
Hudson & Fouquet
03.2015 - 04.2018
Bachelor of Science - Nursing
Bon Secours Memorial School of Nursing
Bachelor - Communications
University of Maryland, College Park
Certificate of Technical Studies - Emergency Medical Technician
J. Sargeant Reynolds Community College
Associate of Science - Computer Science
Colorado Technical University