Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stevie Moon

Trenton,OH

Summary

With a dynamic and professional approach, I consistently deliver exceptional customer satisfaction at Instacart. Meticulous attention to detail and outstanding relationship-building skills enhance the overall customer experience. Thriving in fast-paced environments, I demonstrate exceptional planning and organizational abilities, along with strong verbal communication skills. Prioritizing customer needs and leveraging expertise in online order processing and fashion trends, I successfully achieve significant repeat business.

Overview

22
22
years of professional experience

Work History

Personal Shopper

Instacart
09.2023 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Stay at Home Parent

Me
10.2010 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Warehouse Worker

Kohls Warehouse
09.2010 - 12.2010
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Maintained clean, orderly work environment free of hazards.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Assisted in receiving, stocking and distribution of merchandise.

Waitress Supervisor

Gold Star
01.2003 - 03.2010
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.

Appointment Setter

Butler County Memorial Park
12.2005 - 06.2006
  • Acted as first point of contact and set appointments for prospective clients.
  • Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
  • Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
  • Handled complaints and questions, and re-directed calls to other team members.

Education

High School Diploma -

Edgewood
Trenton, OH
05.2004

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Relationship building
  • Flexible schedule
  • Online order processing
  • Prioritizing orders
  • Upbeat and outgoing attitude
  • Verifying order accuracy
  • Payment processing
  • Documentation and reporting
  • Product knowledge
  • Merchandise selection
  • Sales expertise
  • Accurate money handling
  • Product expertise
  • Physical stamina
  • Delivery management
  • Purchase recommendations
  • Fashion trends
  • Fashion knowledge
  • Styling expertise
  • Market trends analysis
  • Verbal and written communication
  • Strong interpersonal skills
  • Delivery procedures

Timeline

Personal Shopper

Instacart
09.2023 - Current

Stay at Home Parent

Me
10.2010 - Current

Warehouse Worker

Kohls Warehouse
09.2010 - 12.2010

Appointment Setter

Butler County Memorial Park
12.2005 - 06.2006

Waitress Supervisor

Gold Star
01.2003 - 03.2010

High School Diploma -

Edgewood

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Stevie Moon