Stevika Ford
Gainesville,FL
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at the Department of Veterans Affairs. Skilled in maintaining pristine environments and adept in chemical handling, I excel in creating welcoming atmospheres. My dedication to safety and guest relations has consistently uplifted service standards, fostering repeat business and ensuring a 30% increase in guest satisfaction scores. Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results. Diligent [Desired Position] with solid background in maintaining high standards of cleanliness and organization. Proven ability to contribute effectively to team efforts while ensuring guest satisfaction through attention to detail. Demonstrated strong work ethic and reliability in performing daily tasks efficiently.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Department of Veterans Affairs
11.2023 - 09.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cashier
Kentucky Fried Chicken
10.2020 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Arbys Resturant
02.2017 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Burger King
03.2015 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Eastside High School
Gainesville, FL06.2013
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Chemical Handling
- Maintenance Coordination
- Waste disposal
Timeline
Housekeeping Room Attendant
Department of Veterans Affairs
11.2023 - 09.2024
Cashier
Kentucky Fried Chicken
10.2020 - 11.2023
Cashier
Arbys Resturant
02.2017 - 07.2019
Cashier
Burger King
03.2015 - 01.2017
Eastside High School
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