Stevon Phelps
Sugar Grove,IL
Summary
Motivated professional with 13 years’ experience in higher education, skilled in relationship building, strategy design, and individual coaching. Expert problem solver with strong communication skills and a talent for making critical decisions. Adaptable and dependable leader who excels at collaboration, creating effective presentations, and identifying opportunities aligned with organizational goals.
Overview
14
14
years of professional experience
Work History
Sr. Teaching Operations Administrator
Pearson
San Antonio, TX
03.2021 - Current
- Implemented, defined, and analyzed metrics on the Orientation Course to help facilitate the growth of student retention.
- Liaised between students and senior leadership to address inquiries, complete contract processing (LOC), and foster problem resolution.
- Served as a student mentor and counselor for students when academic problems and personal adjustment issues arose.
- Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
- Contributed to policy development within the student success coach sector
- Implemented strategies to expand market presence in various sports leagues.
- Devised innovative methods based on analysis of student input
- Responsible for all Graduate Certification Students.
- Facilitated monthly sessions focusing on professional growth
Executive Director of Operations
North Aurora FC
North Aurora, IL
01.2016 - Current
- Developed foundational company policies and procedures
- Managed and negotiated grant proposals/sponsorships to create partnerships within the community.
- Elevated resource allocation, accurately controlling expenses.
- Coordinated all logistics operations.
- Formalized policies and set goals to keep projects on task and maximize team performance.
- Managed product demonstrations, testimonials, and benchmarks for performance evaluation.
- Provided guidance on long-term planning initiatives related to strategic growth opportunities.
- Supervised skill development for young athletes
Associate Director of Admissions
Perdoceo Education Corporation
Schaumburg, IL
02.2011 - 03.2021
- Trained internal staff members on administrative processes, work instructions, and procedures to facilitate consistent and seamless company operations.
- Utilized Microsoft Office technology to train new employees and provide effective onboarding.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.
- Established framework optimizing mobile application for educational use
Education
MBA - Operations Management
Colorado Technical University
Colorado Springs, CO06.2018
Bachelor of Science - Business Administration And Project Management
Colorado Technical University
Colorado Springs, CO05.2015
Timeline
Sr. Teaching Operations Administrator
Pearson
03.2021 - Current
Executive Director of Operations
North Aurora FC
01.2016 - Current
Associate Director of Admissions
Perdoceo Education Corporation
02.2011 - 03.2021
MBA - Operations Management
Colorado Technical University
Bachelor of Science - Business Administration And Project Management
Colorado Technical University
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