VINCENT OTT
Parkersburg,WV
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr Operations Administrator
Federal Express Corporation
Parkersburg, WV
07.2024 - Current
- Tugger & Yard Switcher certified
- Revised Overhead Splitter package distribution system, optimizing QA performance
- Managed the development, implementation and launch of a more efficient QA location
- Additional QA station put in place for critical output moments in Unload area
- Maintained solid connections with Business Contacts & Operations staff
- Revamped primary QA location, streamlining tugger pick-up/drop-off operations
- Maintain accurate and effective communication with QA and sort team
- Promote safe tugger operation through strategic signage placement in high traffic areas
- Instrumental in enhancing PPOD compliance from 87% to 95%
- Support and advocate Package Handler training system standards
Package Handler Trainer
Federal Express Corporation
Parkersburg, WV
10.2022 - 07.2024
- Designed Hot Walk Checklist for communicating van arrival during outbound sort
- Suggested process enhancements for training program
- Collaborated with package handlers and managers to solve work-related problems
- Empowered and motivated package handlers by demonstrating safe work methods
- Safety Team member, completed & documented safety conversations
- Monitored and documented package handler training progress using the Daily Checklist for Graduated Workload Training Packet
- Maintained communication with QA and sort team to promptly report damaged or misdirected packages
- Operated as Yard Switcher accumulating approximately 250 hours of driving experience
- Successfully demonstrated safe Tugger operations during Preload and Outbound sorts
Security Officer Level I
WVU Medicine- Camden Clark Medical Center
Parkersburg, WV
11.2019 - 05.2022
- Developed a robust two-hour rotation schedule contributing to the enhancement of employee alertness, focus, and awareness by cross-trainining for all posts.
- Monitored points of entry as first line of contact to visitors
- Engaged in greeting patients and visitors as well as performing metal detector screenings, processing individuals, conducting searches of personal belongings, and ensuring the secure storage of firearms.
- Collaborated with law enforcement to address cases related to violence, substance abuse, and reported incidents
- Delivered exceptional care and maintained a secure atmosphere for patients and visitors in the Behavioral Health Unit
- Actively involved in securing, documenting and maintaining patient property by completing, filing and tracking property sheets.
- Reacted to diverse medical codes in critical scenarios, mitigating patient self-inflicted harm and endangering others
- Produced daily activity reports, round reports, and incident reports while overseeing resource allocation as Acting Supervisor
- Trained new employees on hospital regulations, behavioral health unit protocols, rotations, and security tools
- Performed courier duties by operating security vehicle, ensuring safe transportation of patients, assets and medicine.
- Certified in MANDT and AVADE de-escalation programs to minimize workplace violence and ensure a safe environment for patients and staff
- Delivered and received important information as Central Dispatcher during Covid pandemic
- Developed and maintained excellent relationships with Medical Center co-workers across all departments.
Patient Transporter
WVU Medicine- Camden Clark Medical Center
Parkersburg, WV
11.2018 - 11.2019
- Reduced average transport times from 33 to 26 minutes by preparing patient transport beds prior to start time
- Coordinated with healthcare professionals for the efficient conveyance of critical patient data before transport.
- Maintained accuracy in recording key patient data and transport times several times a day
- Effectively communicated key patient transport details to team members
- Assisted medical staff with critical transports, using proper body mechanics and safety measures.
- Greeted and assisted patients to their appointments.
- Maintained cleanliness of transport vehicles and equipment.
- Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
Delivery Driver
The Pizza Place
Parkersburg, WV
02.2015 - 11.2018
- Maintained company money to make change for deliveries
- Maintained personal vehicle to perform safe and accurate deliveries
- Assisted with expediting customer orders, particularly during peak hours
- Provided exceptional customer service and assistance in a fast-paced restaurant environment
- Provided support in food preparation and the receipt of vendor deliveries
- Maintained high standards of cleanliness in compliance with company and state regulations
- Ensured the safety and accuracy of deliveries by providing comprehensive training to new delivery drivers
- Planned driver routes strategically to optimize the delivery process and ensure prompt order fulfillment
- Delivered exceptional customer service by ensuring the accuracy of orders and the satisfaction of all customers.
Title Abstractor
S&A Property Management and Development
Parkersburg, WV
10.2014 - 02.2015
- Researched and constructed Chain of Title flow charts to convey land and mineral ownership rights
- Responsible for accurately completing weekly expense reports and billing for time worked and travel costs incurred.
- Constructed the chain of title and all transfers of title from the early 1800's utilizing publicly available legal documents online and at county courthouses.
- Delivered daily updates on project advancement
- Maintained confidentiality when dealing with sensitive client information
Education
Credits in general education, science, and mathematics -
WVU
Parkersburg High School
Skills
- Leadership
- Management
- Staff Training/Advising
- Product Organization
- Yard Switcher Certification
- Communication
- Load/Unload Champion
- Program development
- Quality Assurance/Inspection
- Safety Oversight
- Multitasking
- Project Planning
Certification
- Yard Switcher and Tugger
- MANDT & AVADE
- Taser and OC
- Servsafe food handlers certification
Timeline
Sr Operations Administrator
Federal Express Corporation
07.2024 - Current
Package Handler Trainer
Federal Express Corporation
10.2022 - 07.2024
Security Officer Level I
WVU Medicine- Camden Clark Medical Center
11.2019 - 05.2022
Patient Transporter
WVU Medicine- Camden Clark Medical Center
11.2018 - 11.2019
Delivery Driver
The Pizza Place
02.2015 - 11.2018
Title Abstractor
S&A Property Management and Development
10.2014 - 02.2015
Credits in general education, science, and mathematics -
WVU
Parkersburg High School
- Yard Switcher and Tugger
- MANDT & AVADE
- Taser and OC
- Servsafe food handlers certification
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