Jeremy Baker
Cincinnati,OH
Overview
33
33
years of professional experience
Work History
Sr Operations Administrator
FedEx Ground
10.2023 - Current
- Facilitated resolution of delivery issues by collaborating with AO's, BC's, and drivers.
- Provided in-person and telephone assistance to customers regarding shipping challenges.
- Ensured prompt delivery by coordinating with P&D teams effectively.
- Performed address corrections for customers through direct contact when needed.
- Informed customers about hazardous materials shipping issues and international shipment status.
- Processed outbound shipments containing hazardous materials while adhering to regulations.
- Conducted spill response actions, including assessment and cleanup of hazardous materials.
- Oversaw storage and disposal protocols for hazardous materials waste.
- Work independently to complete the nightly van service audit.
- Communicate with team members throughout the sort to facilitate an efficient operation.
- Locate missing packages.
PACKAGE HANDLER
FedEx Ground
10.2005 - 10.2023
- Met or exceeded all goals in all positions on both preload and outbound shifts.
- Performed SWAK, address corrections, and VSA.
- Inspected packages for missing or damaged contents.
- Repackaged and relabeled damaged packages.
PACKAGE HANDLER
UPS
07.2000 - 04.2005
- Maintained productive belt flow in the small sort operation.
- Inspected damaged packages for missing or damaged contents.
- Repackaged and relabeled damaged packages.
DATA ENTRY CLERK
Office Team
11.1999 - 05.2000
- Input data for Medicare and Medicaid reimbursement for a healthcare company.
- Assisted with Accounts Payable and Accounts Receivable.
- Compiled data and created Excel spreadsheets to track patient census and payment information.
CUSTOMER SERVICE REPRESENTATIVE
ETD
04.1992 - 09.1999
- Maintained account satisfaction for 4 Kroger divisions, as well as other chain and independent accounts.
- Generated invoices for pick, pack, and shipment of product.
- Issued and processed returns for product with both customers and manufacturers.
- Produced, analyzed, and reconciled sales, inventory and exception reports.
- Reconciled purchase orders with vendors.
Education
Associate in Science (A.S.) - Computer Applications and Programming
ITT Tech
Norwood, OH03.2005
Skills
- Strong communication
- Windows 10/11
- Microsoft Office
- Document management
- CEBS
- Hazardous materials certified
- Incident response
Timeline
Sr Operations Administrator
FedEx Ground
10.2023 - Current
PACKAGE HANDLER
FedEx Ground
10.2005 - 10.2023
PACKAGE HANDLER
UPS
07.2000 - 04.2005
DATA ENTRY CLERK
Office Team
11.1999 - 05.2000
CUSTOMER SERVICE REPRESENTATIVE
ETD
04.1992 - 09.1999
Associate in Science (A.S.) - Computer Applications and Programming
ITT Tech